Workforce/Reporting Analyst

Join to apply for the Workforce & Reporting Analyst role at Acquire Intelligence Continue with Google Continue with Google Join to apply for the Workforce & Reporting Analyst role at Acquire Intelligence We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where...

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldAcquire BPO is an award-winning business process outsourcing provider, working with some of the world's largest brands...

WFM Reports Analyst TLBasic Qualifications:College graduate or at least 2nd year college undergraduate with no back subjectsAmenable to report onsite in Giga Tower, Bridgetowne QC, and shift to hybrid later onAmenable to working on a night shift scheduleRequired experience using WFM Tool – Power BI, SQLExperience with contact center reporting and metrics...

Key ResponsibilitiesSend interval/hourly reports such as Attendance Report, Intraday Performance Report, and Productivity Report.Track and escalate system issues that may impact service levels.Monitor and resolve issues affecting SLAs, taking appropriate mitigation steps.Perform oversight responsibilities to ensure SLA compliance.Evaluate events impacting...

Position SummaryWe are looking for a strategic and detail-oriented Workforce Analyst or Assistant Manager to support the operational and performance goals of our Workforce Management (WFM) team. This role is responsible for overseeing real-time operations, forecasting, scheduling, and reporting across multiple business lines in a contact center or BPO...

Overview Reporting Analyst at WNS in Quezon City, National Capital Region, Philippines. Qualifications Bachelor’s Degree in a recognized technical, engineering, scientific, managerial, business, or other discipline related to area of expertise At least 1 year of previous experience with data analysis At least 2+ year Workforce Management (WFM) functions...

We are looking for detail-oriented and analytical Workforce Real-Time Analysts to join our growing team. The role is vital in ensuring service level targets are met by monitoring real-time operations, analyzing performance, and providing actionable insights to support business efficiency. Key Responsibilities Monitor and manage real-time contact center...

Responsibilities Send interval/hourly reports such as Attendance Report, Intraday Performance Report, Productivity Report, etc. Track and document system issues and escalate when needed. Monitor all real-time events that may impact service levels (SLs) and implement corrective actions. Ensure all SLA commitments are consistently achieved. Evaluate and...

Responsibilities Send interval/hourly reports such as Attendance Report, Intraday Performance Report, and Productivity Report. Track and escalate system issues that may impact service levels. Monitor and resolve issues affecting SLAs, taking appropriate mitigation steps. Perform oversight responsibilities to ensure SLA compliance. Conduct real-time...

Job Title: Workforce AnalystJob Description:We are seeking a Workforce Analyst responsible for aligning staffing resources with business demands. This role involves forecasting call volumes, creating and maintaining schedules, monitoring real-time performance, and analyzing key metrics such as service levels, occupancy, and adherence.Qualifications:Strong...