Workforce/Reporting Analyst
7 days ago
Overview 3 days ago Be among the first 25 applicants Responsibilities Send interval / hourly reports like Attendance Report, Intraday Performance Report, Productivity Report, etc. System issue tracking Responsible for the monitoring of all issues that may impact service levels (SL’s) and take the appropriate to resolve or reduce these impacts. Perform oversight responsibilities as required to ensure all SLA’s are met. Evaluate events surrounding schedule adherence and operational situations which may impact productivity such as absenteeism or system outages. In this role you will be required to solve problems as they may arise with real time intervention. Include but not limited to Real-time monitoring and reporting of schedule deviations like breaks, absenteeism, late login, early login and any non-schedule adherence Work on real-time requests related to schedule changes, off phone activities and profile changes Communicate daily reports to leadership teams (WFM and Operations) on Service Level (SL) performance Initiate escalation process for system outages and Service Level Agreements (SLA) risks Take mitigation steps to ensure SL’s are met Be the primary interface between WFM and site operations while strengthening a positive partnership Other tasks that may be assigned to him/her by WFM Supervisor Job Qualifications Must be willing to work onsite in Bridgetowne, Quezon City 2-3 years’ experience in a Customer Service environment in WFM Amenable to work on nightshift Experience in Real-time Analyst and Reporting tasks Proficient in MS Office (particularly in MS Excel, Report automation using Power Query, Power Pivot, Data Modeling) and Google Suite High proficiency in verbal and written English Seniority level Not Applicable Employment type Full-time Job function Customer Service and Other Industries Staffing and Recruiting #J-18808-Ljbffr
-
Workforce Reporting Analyst
1 week ago
Quezon City, Philippines TaskUs PH Full timeAbout TaskUs TaskUs is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming,...
-
Workforce Management Analyst
6 days ago
Quezon City, National Capital Region, Philippines Risewave Consulting, Inc. Full time ₱900,000 - ₱1,200,000 per yearPosition SummaryWe are looking for a strategic and detail-oriented Workforce/Reports Analyst to support the operational and performance goals of our Workforce Management (WFM) team. This role is responsible for overseeing real-time operations, forecasting, scheduling, and reporting across multiple business lines in a contact center or BPO environment. The...
-
Workforce Reporting Analyst
2 weeks ago
Quezon City, National Capital Region, Philippines Risewave Consulting, Inc. Full time ₱1,200,000 - ₱2,400,000 per yearKey ResponsibilitiesSend interval/hourly reports such as Attendance Report, Intraday Performance Report, and Productivity Report.Track and escalate system issues that may impact service levels.Monitor and resolve issues affecting SLAs, taking appropriate mitigation steps.Perform oversight responsibilities to ensure SLA compliance.Evaluate events impacting...
-
Workforce Management Analyst
4 days ago
Quezon City, National Capital Region, Philippines Risewave Consulting, Inc. Full time ₱900,000 - ₱1,200,000 per yearPosition SummaryWe are looking for a strategic and detail-oriented Workforce Analyst or Assistant Manager to support the operational and performance goals of our Workforce Management (WFM) team. This role is responsible for overseeing real-time operations, forecasting, scheduling, and reporting across multiple business lines in a contact center or BPO...
-
Workforce/Reporting Analyst
2 weeks ago
Quezon City, Philippines Risewave Consulting Inc. Full timeJob Responsibilities: Send interval / hourly reports like Attendance Report, Intraday Performance Report, Productivity Report, etc. System issue tracking Responsible for the monitoring of all issues that may impact service levels (SL’s) and take the appropriate to resolve or reduce these impacts. Perform oversight responsibilities as required to ensure all...
-
Workforce Reporting Analyst
4 weeks ago
Quezon City, Philippines Risewave Consulting Inc. Full timeResponsibilities Send interval/hourly reports such as Attendance Report, Intraday Performance Report, Productivity Report, etc. Track and document system issues and escalate when needed. Monitor all real-time events that may impact service levels (SLs) and implement corrective actions. Ensure all SLA commitments are consistently achieved. Evaluate and...
-
Workforce/Reporting Analyst
1 week ago
Quezon City, National Capital Region, Philippines Risewave Consulting, Inc. Full time ₱600,000 - ₱1,200,000 per yearJob Responsibilities:Send interval / hourly reports like Attendance Report, Intraday Performance Report, Productivity Report, etc.System issue trackingResponsible for the monitoring of all issues that may impact service levels (SL's) and take the appropriate to resolve or reduce these impacts.Perform oversight responsibilities as required to ensure all SLA's...
-
Workforce Management Analyst
4 days ago
Quezon City, National Capital Region, Philippines Comrise Full time ₱420,000 - ₱540,000 per yearAbout the RoleWe are looking for a Workforce Management Analyst (Real-Time & Reporting) to join our team. This role ensures operational efficiency by monitoring intraday performance, generating reports, and supporting operations in meeting Service Level Agreements (SLAs).Key ResponsibilitiesMonitor real-time performance and schedule adherence (breaks,...
-
Workforce Analyst
5 hours ago
Davao City, Davao, Philippines SixEleven Full time ₱324,000 per yearJob Title: Workforce AnalystJob Description:We are seeking a Workforce Analyst responsible for aligning staffing resources with business demands. This role involves forecasting call volumes, creating and maintaining schedules, monitoring real-time performance, and analyzing key metrics such as service levels, occupancy, and adherence.Qualifications:Strong...
-
Workforce Analyst
3 weeks ago
Quezon City, Philippines Risewave Consulting, Inc. Full timeResponsibilities Send interval/hourly reports such as Attendance Report, Intraday Performance Report, and Productivity Report. Track and escalate system issues that may impact service levels. Monitor and resolve issues affecting SLAs, taking appropriate mitigation steps. Perform oversight responsibilities to ensure SLA compliance. Conduct real-time...
