Customer Service Professional

6 days ago

LapuLapu, Philippines Manulife Full time

Overview

Manulife Contact Center is looking for Customer Service Professional (₱30,000 Sign-On Bonus for hires starting September 1 - November 30, 2025 ) who are genuinely excited to help our customers. In this role, you will engage and connect with clients across the United States/Canada/Asia to provide product and services information and help resolve emerging concerns.

Position Responsibilities
  • Answer incoming customer calls regarding policy / contract information, issues, service questions and general client concerns.
  • Deliver excellent customer service by accurately and efficiently answering customer inquiries and requests.
  • Resolve or negotiate “win-win” solutions to caller issues directly or by consulting with appropriate resources.
  • Document and track significant caller discussions or complaints and follow-up customer calls whenever necessary.
  • Regularly communicate significant production updates and challenges to management as well as to the business unit in a timely manner, in verbal and written formats.
Required Qualifications
  • EXPERIENCE & COMPETENCIES
  • 2 years of international voice customer service experience
  • Strong customer service skills - ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service
  • Strong analytical and problem-solving skills to comprehend, solution and act on presented customer concern or problem
  • Excellent English communication skills (spoken and writing)
  • EDUCATION : Completed 2 years in College, Associate Degree, or Bachelor's Degree
  • SCHEDULE : Amenability to work at night full-time, shifting schedules, weekends, and Philippine holidays (when needed)
  • HYBRID WORK ARRANGEMENT : Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation). Should also be amenable to work in Mactan Newtown, Lapu-lapu City
Preferred Qualifications
  • Experience in supporting finance/healthcare/insurance related accounts
When you join our team
  • We’ll empower you to learn and grow the career you want.
  • We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
  • As part of our global team, we’ll support you in shaping the future you want to see.
Job details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Customer Service
  • Industries: Insurance
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