Customer Service Assistant

1 week ago


Lapu Lapu, Philippines J-K Network Services Full time

COMPANY PROFILE: This company helps customers and business to discover practical solutions to challenging supply chain and operational issues. They are operating in the industry for almost a decade now.

Position: Customer Service Assistant (Online Interviews Only)
Company Industry: Consultancy Firm
Work Location: Lapu Lapu, Cebu
Postal Code: 6015
Salary: Php30,000-Php50,000
Work Schedule: Nightshift Schedule
Work Set Up: Work Onsite

BENEFITS:
✨Government Mandated Benefits
✨HMO
✨Vacation Leave
✨Sick Leave
✨13th Month Pay
✨With Free Accommodation

JOB REQUIREMENTS:
✨ Open for Undergraduate candidate
✨ With at least 3 years’ experience in customer service in a BPO set up
✨ Willing to work fully onsite in Lapu Lapu Cebu
✨ Amenable to attend interviews
✨ Can start as soon as possible

JOB RESPONSIBILITIES:
✨ Utilize chat, email, and phone calls to handle incoming and outgoing customer communications.
✨ Professionally address consumer questions
✨ Determine the client's needs and offer timely, effective solutions.
Collaborate with internal teams and voice issues when needed.
✨ Assist in new team member onboarding and mentorship
✨ Stay informed about our company's policies, products, and services.
✨ When appropriate, recommend and upsell relevant products and services.
✨Other tasks may be assigned by immediate superior

RECRUITMENT PROCESS: (ONLINE)
✨Initial Interview
✨Assessment
✨Final Interview
✨Job Offer



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