Customer Service Specialist

3 days ago


Lapu Lapu, Philippines J-K Network Services Full time

COMPANY PROFILE: This company helps customers and business to discover practical solutions to challenging supply chain and operational issues. They are operating in the industry for almost a decade now.

Position: Customer Service Specialist (With Free Accommodation)
Company Industry: Consultancy Firm
Work Location: Lapu Lapu, Cebu
Postal Code: 6015
Salary: Php30,000-Php50,000
Work Schedule: Nightshift Schedule
Work Set Up: Work Onsite

BENEFITS:
✨Government Mandated Benefits
✨HMO
✨Vacation Leave
✨Sick Leave
✨13th Month Pay
✨With Free Accommodation

JOB REQUIREMENTS:
✨ Open for Undergraduate candidate
✨ With at least 3 years’ experience in customer service in a BPO set up
✨ Willing to work fully onsite in Lapu Lapu Cebu
✨ Amenable to attend interviews
✨ Can start as soon as possible

JOB RESPONSIBILITIES:
✨ Use chat, email, and phone calls to manage incoming and outgoing customer communications,
✨Professionally respond to inquiries from customers
✨Assess the demands of the client and provide prompt, efficient solutions.
✨Work along with internal teams and raise concerns when necessary.
✨ Help with mentoring and onboarding new team members
✨ Keep up with the policies, goods, and services of our organization.
Recommend and upsell pertinent goods and services when it's appropriate.
✨Other tasks may be assigned by immediate superior

RECRUITMENT PROCESS: (ONLINE)
✨Initial Interview
✨Assessment
✨Final Interview
✨Job Offer



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