Senior Operations Specialist

4 days ago


Makati, Philippines 1840&Co Full time

About the Role: We are seeking a proactive, detail-oriented, and technically skilled Senior Operations Specialist to drive operational excellence across our revenue and support functions. This role combines hands‑on operational support, process optimization, data integrity management, and light project leadership. You will serve as a go‑to resource for internal stakeholders and collaborate closely with cross‑functional teams to ensure seamless day‑to‑day operations. Key Responsibilities Operational Support & Escalation Management Address all process‑related questions and handle escalations across teams. Act as backup for Team Leads by attending internal and cross‑team syncs when needed. Support the Operations Team with system or workflow inquiries. Data Management & Reporting Monitor key performance indicators (e.g., xDR Waterfall, Dials‑to‑Connect) and troubleshoot anomalies. Ensure data accuracy, deliver clean reports, and resolve issues through root‑cause analysis. Build simple reports independently to reduce case load for the Systems Team. Customer Support & Communication Serve as the first line of technical support (e.g., password resets, data uploads). Manage and track support cases via Salesforce, ensuring timely updates to all stakeholders. Onboarding & Process Ownership Manage onboarding processes for new customers and provide oversight for the first three weeks. Transition accounts smoothly to assigned Operations Specialists after onboarding phase. Monitoring, Troubleshooting & Systems SME Proactively monitor metrics like D2C rates (



  • Makati, Philippines CXC Full time

    CXC Makati, National Capital Region, Philippines Operational Specialist We’re looking for an Operations Specialist who thrives in dynamic, fast-paced environments and enjoys supporting a variety of business functions. This role is ideal for someone who can handle both local and regional operational processes. What You’ll Do Support daily operations...


  • Makati City, National Capital Region, Philippines Operations Army Full time ₱900,000 - ₱1,200,000 per year

    Medical Document Retrieval Specialist (Remote) Schedule: Full-Time | Monday - Friday, 9:00 AM - 5:00 PM ESTApply OverviewThe Medical Document Retrieval Specialist plays a pivotal role in the healthcare medical records retrieval process. As the first step in the workflow, this position ensures all requests are complete, accurate, and prepared for downstream...


  • Makati City, National Capital Region, Philippines VXI Global Solutions Full time ₱2,000,000 - ₱2,500,000 per year

    Job DescriptionIt's fun to work in a company where people truly BELIEVE in what they are doing We're committed to bringing passion and customer focus to the business.Key Responsibilities: Program Results - Leads the analysis of key operating statistics and income/gross profit performance; evaluates underlying operational metrics and business trends with...


  • Makati, Philippines Security Bank Corporation Full time

    Talent Acquisition Partner at Security Bank Corporation JOB SUMMARY The Operations Specialist processes all payments for rental/utilities, etc., for branches and handles partial utilities for branches. Monitors all payments encoded and coordinates with FINCON and other departments for the status of branches and related details; obtains confirmation from...

  • US Payroll Specialist

    2 weeks ago


    Makati City, National Capital Region, Philippines Agile Technology & Operations Full time ₱1,500,000 - ₱3,000,000 per year

    Position: US Payroll SpecialistJob Type: Full-Time, Hybrid (3x Onsite, 2x WFH)Location: Makati, Philippines (Hybrid)Work Hours: US HoursAbout the CompanyAgile Tech Ops is a fast-growing startup committed to creating cutting-edge software solutions that fuel our expansion. We're not just maintaining business-critical systems—we're building the future and...


  • Makati City, National Capital Region, Philippines Robert Walters Full time ₱1,500,000 - ₱2,500,000 per year

    A leading organisation in the fast-moving consumer goods sector is seeking a Senior Tax Specialist to join their team in Makati. This is an exceptional opportunity for you to bring your expertise in tax compliance, audit support, and stakeholder management to a company that values accuracy, efficiency, and professional growth.What You'll DoAs a Senior Tax...


  • Makati, Philippines Agile Technology & Operations Full time

    Digital Marketing Automation Specialist (HubSpot) We help power some of the world’s top SaaS brands. Our team is passionate about building high‑performing HubSpot workflows and optimizing marketing campaigns that deliver real results. Why Us? Exciting Challenges: Shape the future of SaaS marketing for a high‑growth company. Collaborative Team: Work...


  • Makati, Philippines Angkas Full time

    Senior Performance Marketing Specialist The Senior Performance Marketing Specialist will play a crucial role in managing overall performance marketing strategy for demand generation in order to drive conversions in the customer funnel at optimal costs per acquisition. Overview What you'll be doing Develop and oversee overall performance marketing strategy...


  • Makati City, National Capital Region, Philippines Agile Technology & Operations Full time ₱900,000 - ₱1,200,000 per year

    Position:Digital Marketing Automation Specialist (Hubspot)Job Type:Full-Time, Hybrid (3x Onsite 2x WFH)Location:Makati, Philippines (Hybrid)Work Hours:AU hoursAbout the CompanyWe help power some of the world's top SaaS brands. Our team is passionate about building high-performing HubSpot workflows and optimizing marketing campaigns that deliver real...


  • Makati, Philippines ProV International PH Full time

    Network and Firewall Specialist (Operational Technology) The OT (Operational Technology) Network and Firewall Specialist is responsible for the design, investigation, troubleshooting, and monitoring of network security within OT environments. He/she will be coordinating within the OT Network Team in the resolution/improvements identified. This role ensures...