Learning Experience Manager

2 weeks ago

Pasig, National Capital Region, Philippines TaskUs Full time
Overview

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in sectors including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. TaskUs emphasizes a People First culture with a global workforce and locations in multiple countries.

What We Offer

At TaskUs, we prioritize our employees\' well-being with competitive salaries and comprehensive benefits. We support internal mobility and professional growth across the organization. Join our team to experience our dedication to a People First culture.

Responsibilities
  • Lead the design, development, and maintenance of training applications to meet enterprise business requirements and operational needs.
  • Manage the initiation, development, and implementation of the training department\'s site-wide initiatives and campaign-specific training programs for Team Leaders (TL) and Teammates (TM).
  • Create and maintain materials related to maximizing campaign task mastery and personal development.
  • Pioneer campaign-specific training needs and programs within the organization.
  • Create and execute TL and TM development training, including detailed curriculum, training, and evaluation.
  • Provide campaign-specific training that is technically thorough but engaging.
  • Act as the in-house training expert, maintaining all relevant training materials for all levels of trainees.
  • Ensure training aligns with the specific campaign and TaskUs\' broader business objectives.
  • Proactively assess department and campaign training needs to develop materials as required.
  • Propose and publish a year-long training calendar with quarterly objectives.
  • Plan training policies, programs, testing tools, methods, and systems to ensure quality standards, collaborating with Operations leaders and counterparts.
Requirements
  • At least a Bachelor\'s Degree or College Degree in any field.
  • At least 5 years of managerial and/or supervisory experience.
  • Excellent presentation, communication, and interpersonal skills.
  • Highly independent, motivated, and able to oversee projects to completion; capable of adapting training materials to different audiences.
  • Proficiency with Google Workspace and MS Office applications.
About TaskUs

TaskUs (NASDAQ: TASK) is a provider of outsourced digital services and next-generation customer experience to innovative technology companies. The company serves clients across multiple sectors with a cloud-based infrastructure and a global workforce.

DEI

We believe innovation and higher performance come from people of diverse backgrounds. TaskUs is committed to inclusive and equitable practices and providing equal access to opportunities. If you need reasonable accommodations in the hiring process, please let us know.

How to Apply

We invite you to explore all TaskUs career opportunities and apply through the provided URL:

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