Key Account Manager

2 weeks ago


Makati, Philippines Freight Management Worldwide Services Full time

About the role As a Key Account Manager at Freight Management Worldwide Services, you will play a vital role in driving business growth and strengthening relationships with our key clients. Based in Makati City, Metro Manila, this full-time position will see you manage and expand our most strategic accounts, ensuring exceptional service delivery and identifying new opportunities for collaboration. What you'll be doing Develop and maintain strong, long-lasting relationships with key clients through regular communication and proactive account management Understand client needs and objectives, then devise customised solutions to meet their logistics and supply chain requirements Negotiate contract terms, service level agreements and pricing structures to secure lucrative deals that benefit both the client and the company Oversee the implementation of new services or changes to existing contracts, ensuring a seamless transition Identify and capitalise on cross-selling and up-selling opportunities to grow revenue from your accounts Collaborate closely with internal teams, such as operations and finance, to ensure efficient and effective service delivery Monitor client satisfaction and quickly resolve any issues that may arise Provide senior management with regular performance updates and recommend strategies to strengthen key client relationships What we’re looking for Minimum 2 years' experience in account management or a similar client-facing role, preferably within the logistics or supply chain industry Proven track record of developing and maintaining long-term relationships with key corporate clients Excellent communication and interpersonal skills, with the ability to liaise effectively with stakeholders at all levels Strong commercial acumen and negotiation skills to secure favourable contract terms Ability to work autonomously and proactively to drive results Thorough understanding of logistics operations and supply chain management best practices Degree in Business, Supply Chain Management or a related field What we offer Competitive salary and bonus structure Comprehensive health and wellness benefits Ongoing training and professional development opportunities Opportunities for career progression within a global organization Supportive and collaborative team environment #J-18808-Ljbffr


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