Customer Service Representative- At Least 6 Months Of Bpo Experience

3 weeks ago

Metro Manila Philippines Buscojobs Full time

Overview

Multiple Customer Care / Customer Service postings in the Philippines. Roles involve handling inquiries, resolving concerns, processing payments and orders, and delivering excellent customer experiences across various channels (phone, email, chat). Some roles require on-site work (e.g., Eastwood, QC) and shifting schedules. All postings emphasize customer satisfaction, accuracy, and collaboration with internal teams.

Job Descriptions

Customer Care positions typically include responsibilities such as:

  • Provide timely and accurate responses to customer inquiries via phone, email, chat, or other channels.
  • Assist customers with product/services information, orders, returns, refunds, billing, and account questions.
  • Document interactions in CRM systems and ensure timely follow-up.
  • Identify needs, offer appropriate solutions, and escalate complex issues as needed.
  • Collaborate with internal teams (sales, logistics, technical, insurance, etc.) to resolve issues and improve the customer experience.
  • Maintain HIPAA or other regulatory guidelines where applicable and safeguard sensitive information.
  • Support back-end processes such as data maintenance, PO/ERP tasks, inventory coordination, and reporting where required.

Some postings specify experience requirements (e.g., 1–2 years in customer service or related roles, BPO experience), educational preferences (e.g., bachelor’s degree or college graduate), and needed skills (excellent communication, problem-solving, proficiency with CRM/ERP systems, MS Office).

Responsibilities (selected examples)
  • Answer calls, route inquiries, and assist patients or customers with billing, balances, and account details.
  • Cross-train for backup across tasks to ensure continuity of operations.
  • Follow up on pending cases and maintain accurate records for compliance and reporting.
  • Coordinate with internal departments and external partners to resolve issues and support order processing/fulfillment.
  • Provide feedback for process improvements and promote customer loyalty.
Qualifications (selected examples)
  • High school diploma or equivalent; some postings prefer bachelor’s degree in Business, Communications, or related field.
  • 1–3 years of customer service or call center experience (varies by posting).
  • Excellent verbal and written communication skills.
  • Strong problem-solving, listening, and interpersonal skills.
  • Proficiency with CRM software, MS Office, and relevant desktop tools.
  • Ability to work in shifts, including evenings and weekends when required; willingness to work on-site where stated (e.g., Eastwood, QC).
  • Experience with insurance, healthcare, or ERP systems may be preferred for certain roles.
Benefits & Perks
  • Paid training
  • Health and life insurance
  • Opportunities for promotion and permanent employment
  • Company events and annual leave allowances
  • Employee parking or transportation support where offered
Locations & Work Setup

Locations include on-site options (e.g., Eastwood, QC) as well as hybrid or remote opportunities depending on the role. Some postings note travel requirements or regional eligibility restrictions.

Notes

This compilation includes multiple postings labelled as “Posted today.” Some listings mention regional eligibility constraints. EEO statements and standard legal notices should be retained where provided by the original postings.

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