CSR - 100 Non voice account - at least 6 months BPO experience needed

4 days ago

Ortigas Metro Manila, Philippines CORPORATE VISIONS INC Full time ₱150,000 - ₱250,000 per year

About the role

Corporate Visions Inc. is seeking a customer service representative (CSR) for a 100% non-voice account. This full-time position is based in Ortigas, Pasig City, Metro Manila and requires at least 6 months of prior BPO (Business Process Outsourcing) experience.

What you'll be doing

  • Provide high-quality customer service and support through various communication channels (email, chat, etc.)
  • Respond to customer inquiries and address their concerns in a timely and efficient manner
  • Maintain accurate records and documentation of customer interactions
  • Collaborate with cross-functional teams to resolve customer issues
  • Contribute to the continuous improvement of customer service processes and procedures

What we're looking for

  • At least 6 months of prior experience in a customer service or call centre role in the BPO industry
  • Excellent written and verbal communication skills in English
  • Strong problem-solving and analytical skills
  • Ability to work in a fast-paced, high-volume environment and multitask effectively
  • Proficient in using standard office software and customer relationship management (CRM) tools
  • Customer-centric mindset with a passion for delivering exceptional service

What we offer

  • Competitive salary and performance-based incentives
  • Comprehensive medical and dental insurance coverage
  • Opportunities for career growth and skill development
  • Flexible work arrangements and work-life balance initiatives
  • A supportive and collaborative team environment

About us

Corporate Visions Inc. is a leading provider of customer service and business process outsourcing solutions. We are committed to delivering exceptional customer experiences and driving business success for our clients. Our talented team of professionals is passionate about innovation, collaboration, and delivering measurable results.

If you are excited about this opportunity and want to be a part of our growing team, please apply now.

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