Banking Account With At least 6 Months Local BPO Experience
19 hours ago
The opportunity
Join AUXILIA INC', a leading provider of customer service solutions, as a Banking Account Agent with at least 6 months of local BPO experience. This full-time role is based in Manila City, Metro Manila, and offers the chance to be part of a dynamic team serving clients in the banking and financial services industry.
Key responsibilities
- Handle inbound customer calls and emails, providing exceptional service and resolving queries efficiently
- Assist customers with a range of banking-related tasks, such as account inquiries, transactions, and troubleshooting
- Maintain detailed records of customer interactions and follow up on any outstanding issues
- Collaborate with internal teams to ensure seamless service delivery
- Identify opportunities to enhance the customer experience and recommend process improvements
What we're looking for
- At least 6 months of experience in a customer service or call centre role, preferably in the banking or financial services industry
- Strong communication and active listening skills, with the ability to explain complex information clearly and concisely
- Excellent problem-solving and critical thinking skills, with the ability to navigate various systems and procedures
- Proficiency in Microsoft Office applications and familiarity with customer relationship management (CRM) software
- A genuine passion for delivering exceptional customer service and a commitment to continuous learning and improvement
What we offer
- Competitive salary and performance-based incentives
- Comprehensive benefits package, including health insurance and retirement contributions
- Opportunities for career advancement and professional development
- Supportive and collaborative work environment with a focus on work-life balance
- Access to wellness programs and employee assistance initiatives
About us
AUXILIA INC' is a leading provider of customer service solutions, serving clients across various industries. With a strong focus on innovation and customer satisfaction, we are committed to empowering our employees and fostering a culture of continuous learning and growth. Join us and be a part of our exciting journey.
Apply now and take the first step towards a rewarding career with AUXILIA INC'.
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