RMA Technical Coordinator

2 weeks ago

Quezon City, Philippines Pronet Systems Integrated Network Solution Inc. Full time

Responsibilities

  • Process, categorize root cause analysis every time there is RMA request.
  • Regulate the cause of the problem and shorten the process by providing the right technical support assessment.
  • Provide reports subject for preventive maintenance, items under warranty and out of warranty.
  • Coordinate to different Business Development, Project Manager regarding to their handle account for proper costing of Preventive Maintenance.
  • Submit reports of status of Preventive Maintenance.
  • Submit recommendation of accounts due to preventive maintenance.
  • Communicate status and schedule to customers and Sales.
  • Code repair and replacement requests and forward when other departments must fulfill.
  • Enter data, analyze data, and identify trends in repair and replacement requests
Qualifications
  • Candidate must possess at least Bachelor’s/College Degree Technical or ITrelated course such as (Computer Engineering, ECE, IT, Computer Science)
  • Preferably 1 year experience employee specialize Technical support
  • With background in project technical support
  • High attention to detail and accuracy
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