rma coordinator

5 days ago

Makati City, National Capital Region, Philippines Productivity Technologies Services (PTSI), Inc. Full time ₱300,000 - ₱600,000 per year

RMA COORDINATOR

JOB DESCRIPTION

The RMA Coordinator will play a key role in the Customer Service. The ideal candidate must be customer focused, able to follow and develop RMA processes, and willing to accept additional duties. This position is responsible for handling customer problems both internally and externally, handle ticketing system, monitor cases until resolution, and performing post return analysis.

RMA Coordinator is also responsible for making sure that the Service Level Agreements will be met and can work with minimum supervision.

RESPONSIBILITIES:

* Process RMA procedures regarding pullout and return

· Ensure high level of customer service is delivered to all customers based on the Company's objectives

· Handles the day to day RMA receiving activities, opening of tickets, monitoring, and closing of tickets

· Create and coordinate replacement and repair for warranty claims

· Meet and exceed internal and external Service Level Agreements (SLA)

· Maintain daily productivity / workflow reports

· Assist Customer Service with RMA processing as needed

· Work closely with internal departments such as Operations, Accounting, Technical, Sales, and Logistics Department.

· Maintain, review, and update process documentation on a regular basis; creating new documents as required

· Review current processes on a regular basis and implement new processes as required

QUALIFICATIONS:

· Associate degree or proven related experience desired

  • 0-1 year of experience related to RMA and/or customer service professional
  • Understanding and adherence to Support / Operations Best Practices is a must
  • Good written and verbal communication skills
  • Must work well in an fast-paced environment with dynamic requirements and priorities
  • Attention to detail and committed to managing problems through resolution
  • Being adept with MS Office tools such as Word, Excel and Outlook is necessary
  • Experience with ticketing system is a plus
  • Return or Warranty administration experience for a hardware vendor would be useful
  • Graduate of any 4 year course is a plus

KEY SKILLS:

Expertise in Microsoft Office applications like MS Word, MS PowerPoint, MS Excel MS Project, and other Windows OS related applications.

Proficient in Computer operations

  • RMA Coordinator

    5 days ago

    Quezon City, National Capital Region, Philippines Sandtex Technology Inc. Full time ₱18,500 per year

    The RMA Coordinator oversees the return merchandise process, ensuring a seamless experience for customers and efficient handling of returned products. This role requires excellent organizational skills, attention to detail, and effective communication with customers and internal teams to facilitate timely and accurate resolutions.Key Responsibilities:1. RMA...

  • Technician - RMA ( returns ) Fresh Graduate

    2 weeks ago

    Quezon City, National Capital Region, Philippines GameOne PH Full time ₱250,000 - ₱350,000 per year

    RMA Technician Staff (Warehouse-Based) OPEN FOR FRESH GRADUATEMaria Clara St. Banawe Quezon CityThe RMA Staff will handle the day-to-day RMA (Return Merchandise Authorization) activities and assess specific issues with returned products. This role requires decision-making on whether returns should be accepted and ensuring timely coordination with suppliers...

  • Technical Support Specialist

    5 days ago

    Quezon City, National Capital Region, Philippines Comrise Full time ₱250,000 - ₱300,000 per year

    Technical Support SpecialistResponsibilities:Provide professional and efficient customer service as guided by the defined process and procedure, using tools and systems, within the assigned function or scope of work as follows.Provide professional and accurate solutions for customer concerns through implementing the following: Expedite Orders, Invoice...

  • Senior Specialist Customer Support Administration

    3 days ago

    Mandaluyong City, National Capital Region, Philippines Emerson Career Site Full time $104,000 - $130,878 per year

    Emerson's 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Senior Specialist Customer Support Administrator, you will be responsible for timely execution and administration, in CRM and Oracle systems, of service...

  • Quoting Specialist

    3 days ago

    Makati City, National Capital Region, Philippines KMC Solutions Full time $104,000 - $130,878 per year

    Quoting SpecialistWork Arrangement and Schedule: Work from Home| US Shift (PST)Job Description:We are seeking a meticulous and detail-oriented Quoting Specialist to join our dynamic IT reseller team. In this role, you will be responsible for creating accurate, competitive, and timely price quotes for IT hardware, software, and services, ensuring customer...

  • Service Support Coordinator II

    7 days ago

    Mandaluyong City, National Capital Region, Philippines Vertiv Full time ₱250,000 - ₱500,000 per year

    Join a High-Performance Culture That Drives Innovation and ExcellenceAt Vertiv, we don't just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what's possible. As a global leader in critical digital

  • Service Support Coordinator II

    3 days ago

    Mandaluyong City, National Capital Region, Philippines Vertiv Full time ₱30,000 - ₱60,000 per year

    Job DescriptionJoin a High-Performance Culture That Drives Innovation and ExcellenceAtVertiv, we don't just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what's possible. As a global leader incritical digital infrastructure, we are scaling up to meet the demands ofAI, data centers, and next-gen...

  • Accounting and Financial Reporting Analyst

    5 days ago

    Makati City, National Capital Region, Philippines TrueNAS Full time ₱900,000 - ₱1,200,000 per year

    DescriptionTrueNAS is redefining enterprise storage by delivering proven data resilience, performance, and flexibility without the complexity or constraints of legacy solutions. As the most deployed storage platform in the world, TrueNAS already powers critical data storage infrastructure for businesses, research institutions, and government agencies across...

  • Technical Electrical Engineering

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines SmartChannel Pty. Ltd. Full time ₱1,200,000 - ₱2,400,000 per year

    Position: Technical Support - SMESchedule: Day ShiftWork Set-up: Onsite (Mandaluyong)Employment Type: Full-timeAs our Technical Support - SME, you are the technical detective of the VoltX Energy team. Working as a customer facing, you will diagnose and resolve complex technical issues for our customers' solar and battery systems. Your mission is to use your...

  • Senior Specialist Customer Support Administration

    3 days ago

    Mandaluyong City, National Capital Region, Philippines Emerson Full time ₱1,200,000 - ₱2,400,000 per year

    Job DescriptionEmerson's 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as aSenior Specialist Customer Support Administrator, you will be responsible for timely execution and administration, in CRM and Oracle...