Information Technology Process Analyst

7 hours ago

Taguig, National Capital Region, Philippines DITO Telecommunity Corporation Full time ₱900,000 - ₱1,200,000 per year

OVERVIEW

  • A process analyst will be meeting with stakeholders (can be business or other teams) to identify and discuss key business areas and processes that require improvement.
  • Subsequent duties include analyzing existing processes, interviewing resources, gathering data, and creating new business strategies in line with client expectations.
  • To ensure success as a process analyst, he/she should have detailed knowledge of business workflows, excellent communication skills, and a highly adaptable approach. Ultimately, a top-class process analyst is able to identify and develop.

MAIN RESPONSIBILITIES


•Meeting with various teams to discuss areas of focus and improvement within the business.


•Conducting site visits to analyze equipment and established processes.


•Interviewing staff and management to determine the efficacy of processes/ procedures.


•Gathering and processing data to identify process performance areas.


•Designing workflow and process strategies to improve business performance.


•Creating and presenting process reports for client approval.


•Overseeing the implementation of revised company processes and workflows.


•Monitoring the efficacy of updated workflows.


•Staying up to date with the latest business practices and technologies.


•Shall handle departmental policy management responsibilities including Process Implementation and After- Process Implementation Support. (Process Lifecycle Management)


•Able to write, design and develop process and written policy/ handbook that once formed/ released, shall be reviewed and updated regularly.

REQUIREMENTS


•Bachelor's degree in business or technology


•5+ years' experience as a process analyst.


•Proven portfolio of completed projects.


•Advanced understanding of business functions, workflows, and processes.


•Excellent written and verbal communication skills.


•Detailed knowledge of workflow and process control software.


•Analytical and problem-solving skills.


•Good interpersonal and interviewing skills.


•Is a team player and may experience with team management.


•With relevant certification such as Six Sigma, Green Belt, Yellow Belt, Black Belt, similar

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