IT Process Analyst
4 weeks ago
Overview IT Process Analyst role at Guild Solutions, Inc. The role is designed to support the IT Manager in executing operational tasks, assisting in ongoing projects, and maintaining documentation and reporting. The analyst will work closely with internal teams, vendors, and HQ counterparts and will be instrumental in ensuring continuity and responsiveness as the organization separates from HQ and builds a standalone IT environment. Responsibilities Provide day-to-day IT support to staff Assist in tenant migration and configuration tasks Help document IT processes and governance policies Track and report IT metrics and KPIs Coordinate with vendors and internal stakeholders Support onboarding/offboarding and asset management Manage and triage IT support tickets Provide first-line support for hardware, software, and M365 tools Assist in project execution and stakeholder follow-ups Maintain IT documentation (SOPs, knowledge base, governance) Track and report performance metrics and KPIs Coordinate with vendors for equipment and services Support office IT needs (equipment, repairs, purchases) Help implement IT processes and governance under guidance Skills and Qualifications Technical Support Experience in troubleshooting hardware, software, and basic network issues Familiarity with remote support tools and techniques Microsoft 365 Ecosystem Proficiency in Outlook, Teams, SharePoint, OneDrive Experience with Entra ID, Defender, Purview Ticketing Systems Ability to manage and triage support tickets Experience with ITIL-based workflows or systems like Freshdesk, Jira, etc. Documentation Ability to create and maintain SOPs, guides, and process documents Experience maintaining a SharePoint-based knowledge base Stakeholder Coordination Strong communication and follow-up skills Experience working with cross-functional teams or external vendors IT Asset Management Basic understanding of inventory tracking and asset lifecycle Familiarity with asset management tools or platforms Project Support Ability to assist in project execution and testing Exposure to project management tools (e.g., Planner, Trello, Asana) Metrics & Reporting Ability to track and report basic KPIs and performance metrics Experience with Power BI or Excel dashboards Security Awareness Basic understanding of IT governance and security principles Exposure to ISO/IEC 27001 or similar frameworks Tenant Migration & Configuration Exposure to Microsoft 365 tenant migration and basic configuration tasks Experience with full migration lifecycle, including security and compliance setup Certifications Microsoft certifications (e.g., MS-900, AZ-900, MD-102) are a strong plus Client-Facing Experience Experience supporting or coordinating with external clients Soft Skills Organized, proactive, and detail-oriented Ability to work independently and suggest process improvements Experience and Educational Background Bachelors degree in Information Technology, Computer Science, Information Systems, or a related field. Minimum of 2-3 years of experience in an IT support or IT operations role, ideally within a corporate or enterprise environment. Benefits Competitive salary and benefits package Hybrid and a morning shift working hours Collaborative, supportive, values-driven and inclusive work environment Professional development and career growth pathways #J-18808-Ljbffr
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IT Business Analyst
3 weeks ago
Taguig, Philippines IT Managers, Inc. Full timeWe are looking for a results‑driven IT Business Analyst with a strong understanding of business processes, technology solutions, and digital transformation. The successful candidate will work closely with stakeholders to gather requirements, analyze business needs, and support the development and delivery of technology‑driven initiatives. Key...
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Mid IT Business Analyst
2 weeks ago
Taguig, National Capital Region, Philippines IT Managers, Inc. Full time ₱1,200,000 - ₱2,400,000 per yearOverview:We are looking for a results-driven IT Business Analyst with a strong understanding of business processes, technology solutions, and digital transformation. The successful candidate will work closely with stakeholders to gather requirements, analyze business needs, and support the development and delivery of technology-driven initiatives.Key...
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Mid IT Business Analyst
4 weeks ago
Taguig, Philippines IT Managers, Inc. Full timeJob Summary We are looking for a results-driven IT Business Analyst with a strong understanding of business processes, technology solutions, and digital transformation. The successful candidate will work closely with stakeholders to gather requirements, analyze business needs, and support the development and delivery of technology-driven initiatives. Key...
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IT Business Analyst w/ PM
4 weeks ago
Taguig, Philippines IT Managers, Inc. Full timeWe are looking for a highly experienced IT Business Analyst with at least 8 years of professional experience to bridge the gap between business needs and technology solutions. The ideal candidate will have a strong background in requirements gathering, process analysis, solution design, and stakeholder management. This role requires deep expertise in IT...
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Business Process Transactions Analyst
3 weeks ago
Taguig, Philippines DXC Consulting & Engineering Services Full timeBusiness Process Analyst Join DXC Technology as a Business Process Analyst. In this role, you will support the execution of business process transactions, collaborate with senior analysts and managers, and contribute to process improvement projects. Responsibilities Execute business process transactions, focusing on accuracy and adherence to procedures....
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Business Process Transactions Analyst
3 weeks ago
Taguig, Philippines DXC Technology Full timeBusiness Process Transactions Analyst at DXC Technology Responsibilities Execute business process transactions, focusing on accuracy and adherence to procedures. Collaborate with senior analysts and managers. Participate in process improvement projects and data analysis. Assist in identifying process bottlenecks and quality assurance. Ensure compliance with...
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Business Process Transactions Analyst
2 weeks ago
Taguig, Philippines DXC Technology Full timeBusiness Process Transactions Analyst – DXC Technology Join to apply for the Business Process Transactions Analyst role at DXC Technology . At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work...
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IT Business Analyst w/ PM
1 week ago
Taguig, National Capital Region, Philippines IT Managers, Inc. Full time ₱144,000 - ₱240,000 per yearWe are looking for a highly experiencedIT Business Analystwith at least 8 years of professional experience to bridge the gap between business needs and technology solutions. The ideal candidate will have a strong background in requirements gathering, process analysis, solution design, and stakeholder management. This role requires deep expertise in IT...
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Information Technology Process Analyst
2 weeks ago
Taguig, Philippines DITO Telecommunity Corporation Full timeTalent Acquisition Specialist at DITO Telecommunity Corporation OVERVIEW A process analyst will be meeting with stakeholders (business or other teams) to identify and discuss key business areas and processes that require improvement. Subsequent duties include analyzing existing processes, interviewing resources, gathering data, and creating new business...
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Analyst Business Process Transactions
2 weeks ago
Taguig, Philippines DXC Technology Full timeJoin to apply for the Analyst Business Process Transactions role at DXC Technology. Essential Job Functions Execute business process transactions, focusing on accuracy and adherence to procedures Collaborate with senior analysts and managers Participate in process improvement projects and data analysis Assist in identifying process bottlenecks and quality...
