IT Service Desk Analyst

3 days ago

Manila, Philippines Jocson College Inc. Full time
Responsibilities

Job Profile: Service Desk Analyst

Location: Manila, Philippines.

Citizenship: Only Filipino citizens are eligible to apply.

Work Experience: Any Fresher including College pass-out Fresher or Undergraduate Fresher or High School Degree freshers or Graduate freshers is eligible to apply.

Job Description:

  1. Responsible for providing the first-line of post-sales telephone and various other media technical support of hardware, systems, sub-systems and/or applications for customers and/or employees.
  2. Answers basic questions about installation, operation, configuration, customization, and usage of assigned products.
  3. Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
  4. Escalates complex problems to the Remote Support Engineering staff or Field Engineering. Typically provides technical support for internal and external customers.
  5. Monitor installed systems, identify problems, and take corrective action. Identify, manage, escalation, and resolve technical issues.
  6. Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks.
  7. Troubleshoot all information technology issues, including software, hardware, and networking.

Key Responsibilities:

  1. 1st Level telephone and other media contact support.
  2. Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service.
  3. Act as a single point of contact on incidents and problems logged.
  4. Understand various media sources that interface with the Service Desk.
  5. Support multiple clients through customer service professionalism and insight.

Qualifications:

  1. High School diploma (associate’s degree, professional certification(s), or license preferred).
  2. Education, training, and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery. Relevant IT qualifications to a tertiary level.

Key Skills: Any Freshers can apply.

  1. Knowledge of MS Office, MS Exchange, and MS Windows networks.
  2. Languages: English and local languages of the countries it supports.
Additional Info

Location: Manila, National Capital Region (NCR).

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