Service Desk Analyst

2 days ago

Manila, National Capital Region, Philippines Capgemini Full time ₱300,000 - ₱450,000 per year
Role Qualifications

1 – 2 years working experience in a Technical Help Desk Environment providing 1st level phone support to a large customer base.

1 - 2 years' work experience in customer services support or having equivalent kind of skills experience, soft skills a must.

1 - 2 years' experience supporting the following hardware and software: PC, Macintosh, iPhone, Printers. MS-Outlook, Windows 7, 10 OS, MS-Office 2013 and 2016 (Office 365).

Must be able to work independently.

Strong interpersonal , analytical and customer service skills.

Ability to understand and follow oral and written instructions.

Strong English (verbal and written) skills.

Must be amenable to work onsite in Mall of Asia Business Complex, Pasay City.

Open to working graveyard shifts and rotating schedules.

Role Description

Service Desk / Technical Helpdesk Analyst may perform one or more of the following:

Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution.

Applies understanding and knowledge of information systems products and services to assist users.

Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems.

Coordinates referrals to appropriate technical, professional, or service personnel.

Receives and prioritizes issues and forwards using appropriate escalation procedures.

All other duties as assigned.


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