Service Desk Analyst

1 hour ago

Manila, National Capital Region, Philippines Staff Domain Inc Full time ₱300,000 - ₱600,000 per year

Set-up and Location: Onsite | Ortigas, Pasig (Hybrid option may be available)

Work Schedule: 8:30 AM - 5:30 PM (AEST) | 6:30 AM - 3:30 PM (PH Time)

On-Call: Required after AU shift

Ready to be part of a team that keeps businesses running smoothly?

We're looking for a Service Desk Analyst (MSP Support Analyst) to join a dynamic, client-focused Managed Service Provider (MSP) team supporting Australian clients.

In this role, you'll be the first point of contact for customers needing technical support across software, hardware, telephony, cybersecurity, internet, and networking. You'll troubleshoot issues, resolve tickets, and ensure customer satisfaction, all while collaborating with technical experts and external vendors to maintain smooth IT operations.

This is an exciting opportunity for someone passionate about problem-solving, technology, and delivering world-class customer support in a fast-paced environment.

What You'll Do

Service Desk Support (60%)

  • Provide frontline support via phone, email, and remote tools, managing daily ticket queues
  • Log all incidents in ConnectWise Manage and document resolutions in IT Glue.
  • Prioritize phone communication to build rapport and uncover additional issues or upsell opportunities.
  • Deliver timely resolutions within SLA targets, escalating issues as needed.
  • Assist with client onboarding and system training.
  • Coordinate with third-party vendors (e.g., ISPs) for issue resolution.
  • Support onsite requests when required.

Network Operations (10%)

  • Manage NOC tickets, including system monitoring, patching, and backup troubleshooting.
  • Use RMM tools such as N-Able, ImmyBot, or JAMF Pro for proactive maintenance.
  • Monitor firmware/software updates on Firewalls, Servers, Switches, Access Points, and PBX systems.

Security Operations (10%)

  • Monitor and respond to cybersecurity incidents for internal and client environments.
  • Assist in incident response, root cause analysis, and Secure Score reviews.
  • Contribute to ISO compliance and cybersecurity awareness initiatives.

Project Work (10%)

  • Support infrastructure and cloud migration projects.
  • Handle new machine builds, tenancy configurations, and data migrations.

Continuous Improvement & Governance (10%)

  • Update documentation, refine processes, and share technical knowledge with the team.
  • Identify recurring issues and suggest automation or long-term fixes.
  • Participate in training and certification programs for professional growth.

Why You'll Love Working Here

HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)

Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)

Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more

Let's Talk If you're thinking "this sounds like me"-it probably is. Click apply.

We can't wait to meet you.

  • Service Desk Analyst

    1 week ago

    Manila, National Capital Region, Philippines Espire Infolabs Full time ₱30,000 - ₱60,000 per year

    Relevant experience in Service Desk Analyst with a strong customer interaction experienceGood troubleshooting skillsExposure to Active Directory, DNS, DHCP, and VPNWilling to work in a 24x7 environment and provide weekend coverage, if needed.Ability to multitask in a fast-paced environment.Excellent ability to learn and articulate technical concepts.Strong...

  • Service Desk Analyst

    1 week ago

    Manila, National Capital Region, Philippines Capgemini Full time ₱300,000 - ₱450,000 per year

    Role Qualifications 1 – 2 years working experience in a Technical Help Desk Environment providing 1st level phone support to a large customer base.1 - 2 years' work experience in customer services support or having equivalent kind of skills experience, soft skills a must.1 - 2 years' experience supporting the following hardware and software: PC, Macintosh,...

  • SAP Service Desk Analyst

    2 hours ago

    Manila, National Capital Region, Philippines AS White Global Full time ₱40,000 - ₱60,000 per year

    The OpportunityBe part of a company that empowers mid-market organisations to thrive in the SAP Cloud. Our client is more than just a partner — they're an award-winning industry leader, recognised with multiple SAP Partner Awards for excellence in intelligent ERP solutions.We're seeking a passionate and skilled Service Desk Analyst to join a dynamic,...

  • SAP Service Desk Analyst

    2 hours ago

    Manila, National Capital Region, Philippines ASW Full time ₱180,000 - ₱360,000 per year

    Job Description The OpportunityBe part of a company that empowers mid-market organisations to thrive in the SAP Cloud. Our client is more than just a partner — they're an award-winning industry leader, recognised with multiple SAP Partner Awards for excellence in intelligent ERP solutions.We're seeking a passionate and skilled Service Desk Analyst to join...

  • Service Desk Analyst

    1 hour ago

    Manila, National Capital Region, Philippines Orro Group Full time ₱1,500,000 - ₱3,000,000 per year

    Location: ManilaWork covered business hours + rostered weekendsCompetitive base + benefitsThis isn't just another Service Desk role.At Orro, we're building something different; a connected, cloud-first, automation-driven environment that's secure, reliable, and built around great people. As a Service Desk Analyst (Level 2), you play a key role in delivering...

  • Service Desk Analyst

    3 hours ago

    Manila, National Capital Region, Philippines POWER IT SERVICES Full time ₱25,000 - ₱500,000 per year

    Act as the first point of contact for enterprise users of a Tele performance global client. Log, classify, and resolve IT incidents within SLA.Responsibilities:• Provide L1 support for applications, accounts, email, and hardware• Log incidents using ITSM tools (Service Now, Remedy, Jira)• Reset credentials, unlock accounts, assist with access...

  • IT Service Desk Analyst

    3 hours ago

    Manila, National Capital Region, Philippines ATOS Information Technology Inc. Full time ₱250,000 - ₱500,000 per year

    Shift Schedule: ShiftingWork Setup: OnsiteLocation: McKinley, Taguig/MOA, PasayJob Qualifications:Candidates must have Excellent English communication skills.Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree in any field.At least 1 years' Service Desk/Helpdesk/Technical Support experience is...

  • IT Service Desk

    2 hours ago

    Manila, National Capital Region, Philippines GodHeir Services Full time ₱360,000 - ₱540,000 per year

    JOB ROLE: IT SERVICE DESKYears of Related Experience: 2 to 4yearsBPO Experience :1 YearIndustry/ Domain experience : Retail, Hospitality, HealthcareSite Location : TaguigSALARY: P30K TO P45KEssential Responsibilities and Duties• Provides First and second-line investigation and diagnosis• Resolves and closes incidents/service requests as per Service desk...

  • Service Desk Manager

    4 hours ago

    Manila, National Capital Region, Philippines Nezda Global Full time ₱1,200,000 - ₱3,600,000 per year

    About the RoleYou'll oversee a large, multi-geo Service Desk organization with 200+ FTEs. You'll be responsible for delivery excellence, financial performance, client engagement, and continuous improvement across all service desk operations.Key ResponsibilitiesLead and manage Service Desk teams of 200+ FTE across multiple geographiesOversee daily, weekly,...

  • Service Desk Manager

    2 weeks ago

    Manila, National Capital Region, Philippines FMC Corporation Full time ₱600,000 - ₱1,800,000 per year

    FMC Corporation is a global leader in agricultural sciences, driven by our purpose: Innovation for Agriculture. Solutions for the Planet. We are passionate about the power of science to solve agriculture's biggest challenges. With one of the most productive and diversified pipelines in the industry, FMC is delivering cutting-edge and next-generation crop...