(PHL) Director Customer Success

4 weeks ago

Philippines Dayforce Full time

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better- Reflects our commitment to employees, customers, partners and communities globally.

For this role, we are open to remote work and can hire anywhere in Metro Manila or nearby provinces. Open to candidates willing to work night shift.

About The Opportunity

The leader will be responsible for enabling the Customer Success Organization people, teams and ongoing transformation:

  • People | Strategic and tactical management of a team of Customer Success Managers in the region.
  • Operational Excellence | Lead the way as trusted strategic partner to the North America business and oversee strategy execution, efficiency, scale, optimization and innovation in the region.
  • Team Play | Act as customer success organization ambassador and partner to the broader business and to our global CS business on our mission to Make Work Life Better.
Responsibilities

As a Director of the Dayforce Customer Success Management team, this individual will lead a group of highly skilled people managers and/or highly experienced customer success managers by providing oversight, mentoring, coaching, and operational leadership to deliver against customer success business mandate.

The Director leads a team that support Dayforce product and demonstrates exceptional customer success domain expertise to enable their teams to collaborate with Services, Sales, Support, Managed Operations and other key stakeholders ensuring connected customer experience, customer success and satisfaction.

What You’ll Get To Do

The Director is responsible for strategic and tactical management of the CS group, they ensure success of delivery of functional objectives, they approve work on complex initiatives, analyzing data and relationship is necessary.

  • Directs and controls all activities of the group through delegation to management or high-level professional roles.
  • Lead a customer success team, virtually in multiple time zones across to meet or exceed team performance metrics and annual business goals.
  • Provide coaching and mentoring to success leaders and senior CSMs, and promotes inclusive workplace practices to achieve high employee engagement levels.
  • Build and maintains the strategic partnership with cross-functional stakeholders as well as customers, often including senior and executive contacts within the customer organization.
Skills And Experience We Value
  • 6+ years in a manager or leadership role, or 10+ years of customer success management experience.
  • 12+ years of success, support, consulting/implementation, account management or related professional experience.
  • Experience in HCM applications or related HR tech domain.
  • Proven track record in motivating and leading a team of professional customer facing staff to drive successful outcomes and accomplish key milestones timely and effectively.
What’s In It For You

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique.

We encourage individuals to apply based on their passions. Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

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