Customer Success Manager

3 days ago

Philippines Panoptyc, Inc Full time $70,000 - $120,000 per year
About Panoptyc

At Panoptyc, we're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States. From Fortune 500 giants to local businesses, our impact is far-reaching. As a fully remote, rapidly growing team, we're excited to invite top talent worldwide to join us in reshaping the future of retail security.

About the Role

We're looking for a Customer Success Manager (Scale) who thrives on building outstanding customer experiences at scale. You'll manage a high volume of customers through data-driven programs, ensuring the right level of engagement at the right time. This role blends strategy, analytics, and customer care—perfect for someone who loves creating efficient systems, engaging content, and scalable processes that drive adoption and long-term value.

You'll partner closely with Product, Sales, and Customer Education teams to design and deliver programs that maximize client success. If you excel in this role, there's significant potential for growth and advancement as Panoptyc continues to scale.

Responsibilities
  • Own the customer lifecycle at scale—driving product adoption, satisfaction, and value realization across a large customer base.
  • Leverage analytics to proactively identify risks, surface opportunities, and deliver the right touch at the right time.
  • Build and manage scalable customer programs—webinars, office hours, optimization calls, and digital content.
  • Monitor and report on key success metrics (adoption, retention, NPS, expansion).
  • Act as the voice of the customer—gather insights and share feedback with Product, Sales, and leadership to improve outcomes.
  • Collaborate with cross-functional teams to produce high-quality resources that accelerate customer learning and growth.
  • Drive initiatives that reduce churn, increase engagement, and position accounts for expansion.
  • Contribute as an innovative, collaborative thought partner within the Customer Success team.
Qualifications
  • 2+ years in customer-facing roles (CSM, account management, project management, or support), ideally in SaaS.
  • Strong analytical mindset; experience working with CX or analytics tools.
  • Proficient with productivity and communication tools (Slack, Excel, CRM, automation platforms).
  • Ability to manage multiple projects simultaneously while maintaining attention to detail.
  • Excellent written and verbal communication skills, with confidence presenting to client groups.
  • Proven track record of turning customer data into actionable insights.
  • Experience collaborating across Product, Marketing, Sales, and Support.
  • (Bonus) Understanding of compliance or financial services industries.
Why Join Panoptyc?
  • Competitive salary and benefits.
  • Be part of a rapidly growing team reshaping retail security.
  • Full remote work flexibility with a dynamic, global team.
  • Opportunity to work closely with executive leadership and drive business impact.
Job Details:
  • Full-time status (40 hours per week)
  • Able to work during U.S. Eastern Time zone
  • Location: Remote
  • Salary: $8-$10 / hour

  • Customer Success Manager

    6 days ago

    , , Philippines InsideOut Full time

    Join to apply for the Customer Success Manager role at InsideOut Join to apply for the Customer Success Manager role at InsideOut Direct message the job poster from InsideOut Sourcing Specialist @ InsideOut | Recruitment, Sourcing ** IMPORTANT ** WATCH THIS QUICK LOOM VIDEO ON HOW TO GET HIRED: C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE...

  • MANAGER OF CUSTOMER SUCCESS

    4 days ago

    , , Philippines FIRST WORLD TRADER PROPRIETARY LIMITED TRADING AS EASYEQUITIES (PURPLE GROUP LTD.) Full time

    Overview Zoom is experiencing explosive growth in revenue, people, innovation, and customer base. Led by Eric S. Yuan, Glassdoor's #1 ranked CEO, our unique culture makes Zoom an exceptional place to work. We are expanding teams across the organization. If you are driven by the desire to deliver happiness, join us at Zoom! We are seeking an outstanding...

  • Customer Success Manager

    6 days ago

    , , Philippines ClickUp USA Full time

    Overview A great workplace combines exceptional people with challenging problems. At ClickUp, we saw a world burdened by fragmented tools—with tasks, chats, calendars, documents, and other critical work all lost in silos. We knew there had to be a better way. So, we built a single platform that unifies tasks, docs, chat, calendar, and enterprise...

  • Customer Success Manager

    6 days ago

    , , Philippines Apex Capital Group Full time

    APEX Capital Group is a privately-held, real estate investment firm headquartered in New Jersey.We focus on the acquisition, rehabilitation, and disposition of distressed real estate, which primarily includes residential and multi-family properties.We are a full-service, real estate investment firm working to provide busy professionals, landlords, flippers,...

  • Customer Success Manager

    2 days ago

    , , Philippines Booth Full time

    Customer Success Manager (Infrastructure) As a Customer Success Manager, you will focus on delivering great customer experience throughout the lifecycle of your engagement with them. You will be a passionate and trusted partner, guiding customers along their adoption journey by understanding their business, strategy, and key initiatives, all with an...

  • Customer Success Manager

    2 days ago

    , Western Visayas, Philippines Callbox Inc Full time

    3 days ago Be among the first 25 applicants Direct message the job poster from Callbox Inc Recruitment Admin | Global Talent Sourcing Join the Callbox team and elevate your career as an experienced and motivated professional with a proven track record in client success and B2B sales. As a dynamic and leading player in the B2B marketing industry, Callbox is...

  • Customer Success Manager

    6 days ago

    , , Philippines Aanyahr Full time

    *Overall responsibility of perfect implementation of all client payroll rules.*Stay updated on changing DOLE rules and updating the software accordingly.*Motivate the team to ensure client satisfaction and employee satisfaction.*Runs payroll for clients.*Develop Excel back-ups for calculation.*Automate payroll on the HCMS for all current clients.*Handles...

  • Customer Success Specialist

    6 days ago

    , , Philippines Drbalcony Full time

    Job Description: DrBalcony, an innovative and fast-growing civil engineering start-up, is looking for a proactive and enthusiastic Customer Success Specialist to ensure that our clients receive outstanding service and support throughout their engagement with us. The Customer Success Specialist will serve as the primary point of contact for clients, helping...

  • Customer Success Specialist

    2 weeks ago

    , , Philippines FarOutScout.com Full time

    Join to apply for the Customer Success Specialist role at FarOutScout.com The client is a Y-combinator backed AI platform revolutionizing the HVAC, Plumbing, and Electrical industries. Their innovative platform empowers technicians and representatives, enabling them to serve customers more efficiently and boost business revenue. With novel AI features deeply...

  • Digital Customer Success Manager

    3 days ago

    Remote - Philippines Fathom Full time ₱1,200,000 - ₱3,600,000 per year

    ABOUT FATHOM We think it's insane that so many people and businesses rely on notes to remember and share insights from their meetings. Notes are time-consuming and stressful to create while trying to hold a conversation. Even when done well, notes are a poor solution compared to hearing something first-hand. We started Fathom to rid us all of the...