Service Desk Analyst
6 days ago
Overview The Service Desk Analyst (SME) is an intermediate-level role responsible for assisting with LAN/WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks. Responsibilities Diagnose and resolve problems through evaluative judgment, troubleshooting and analysis Ensure successful completion of data loads and batch processing Participate in testing activities, including the creation and execution of basic test scripts Execute project plan task Participate in control activities (risk, self-assessment, COB, audit, etc.) and make recommendations for enhancements Evaluate issues using existing procedures or similar/related experiences; recommend and implement solutions Exchange ideas and information in a concise and clear manner Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm"s reputation and safeguarding Citi, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency Qualifications 0-2 years of experience in a Technology Infrastructure role Ability to communicate technical concepts to non-technical audience Ability to work with virtual and in-person teams, and work under pressure or to a deadline Effective written and verbal communication skills Effective analytic/diagnostic skills Education Bachelor’s/University degree or equivalent experience Additional information This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. For accessibility accommodations, Citi provides information about accessibility and EEO policies. #J-18808-Ljbffr
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Service Desk Analyst
1 week ago
Taguig, Philippines HCLTech Full timeHCLTech Taguig, National Capital Region, Philippines Job Title L1 Service Desk Analyst Job Qualifications Encouraging candidates with BPO experience at least 1 year . Relevant Service Desk Experience is an advantage. Basic knowledge about software and hardware applications. Basic knowledge or familiarity with computer configuration and troubleshooting....
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Junior Service Desk Analyst
6 days ago
Taguig, Philippines Eastvantage Full timeOverview We're Hiring: Junior Service Desk Analyst! We are looking for a motivated and detail-oriented Junior Service Desk Analyst to join our dynamic IT team. The ideal candidate will provide first-level support to internal users, ensuring timely resolution of technical issues while enhancing overall user satisfaction. Location Location: Taguig, Philippines...
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Service Desk Analyst
3 weeks ago
Taguig, Philippines Eastvantage Full timeAbout the Role The Service Desk Analyst provides advanced technical support, resolving incidents beyond L1 capability. This role ensures timely resolution of complex IT issues, delivers high-quality customer service, and supports continuous improvement of IT processes and systems. Key Responsibilities - Resolve escalated technical issues and perform...
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Service Desk Analyst
1 day ago
Taguig, National Capital Region, Philippines Ubiquity Global Services, Inc. Full time ₱800,000 - ₱1,200,000 per yearJob Summary:Service Desk Analysts are managing one or more service desk channels. Acting as a point of contact to support service users and clients reporting issues, requesting information, access, or other services. Analysts respond to inquiries, and they evaluate and resolve issues relating to IT equipment and applications. They provide technical care for...
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Service Desk Analyst
1 day ago
Taguig, National Capital Region, Philippines Ubiquity Global Services, Inc. Full time ₱250,000 - ₱500,000 per yearJob Summary: Service Desk Analysts are managing one or more service desk channels. Acting as a point of contact to support service users and clients reporting issues, requesting information, access, or other services. Analysts respond to inquiries, and they evaluate and resolve issues relating to IT equipment and applications. They provide technical care...
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Junior Service Desk Analyst
2 weeks ago
Taguig, National Capital Region, Philippines Eastvantage Full time ₱250,000 - ₱450,000 per yearWe're Hiring: Junior Service Desk Analyst We are looking for a motivated and detail-oriented Junior Service Desk Analyst to join our dynamic IT team. The ideal candidate will provide first-level support to internal users, ensuring timely resolution of technical issues while enhancing overall user satisfaction. Location:Taguig, Philippines Work Mode:Work...
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Service Desk Analyst
1 day ago
Taguig, National Capital Region, Philippines Ubiquity Full time ₱250,000 - ₱500,000 per yearJob Summary:Service Desk Analysts are managing one or more service desk channels. Acting as a point of contact to support service users and clients reporting issues, requesting information, access, or other services. Analysts respond to inquiries, and they evaluate and resolve issues relating to IT equipment and applications. They provide technical care for...
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L1 Service Desk Analyst
4 weeks ago
Taguig, Philippines HCLTech Full timeOverview L1 Service Desk Analyst – 100% onsite in McKinley Hill, Taguig City, Philippines; Graveyard Shift or Shifting Schedule. About This Role: As an L1 Service Desk Analyst, you will be expected to provide level 1 technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Qualifications: With...
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IT Service Desk Analyst IT Service Desk Analyst
3 weeks ago
Taguig, Philippines JK Network Services Full timeCOMPANY PROFILE: BPO company that provide an end-to-end BPO services to client globally. Position: IT Service Desk Analyst Company Industry: BPO Work Location: BGC, Taguig Work Schedule: Shifting schedule Salary: Php 30,000-40,000 Work Set Up: On-site JOB REQUIREMENTS: College Graduate/Undergraduate are open to apply. At least 1-year BPO experience and...
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Service Desk Analyst
4 weeks ago
Taguig, Philippines Dynamic Talent Solutions Full timeRole: L1 Service Desk Analyst Work Location:Science Hub Tower or One World Tower, McKinley Hill, Taguig City (Few blocks away from Venice Grand Canal Mall) Work Schedule: Candidate must be amenable to work in a shifting schedule. Work Set Up:This 100% onsite/office reporting. Open, log, prioritize, assign, close tickets logged in the IT Service Desk. ...
