Operations Administrator- Remote

Position: Operations Administrator

Location: Remote (Philippines)

Job Type: Full-time

Work Schedule: 9:00 am- 5:00 pm (Pacific Standard Time)

Role Overview

Were looking for an Operations Administrator to join our growing team. In this role, you'll play a key part in sourcing data, coordinating with clients and partners, and ensuring that workflows are completed without falling through the cracks. Your ability to follow up relentlessly, communicate clearly, and drive tasks to completion will make you a critical part of our execution team.

This role is ideal for someone who thrives in a fast-paced environment, is highly adaptable, and enjoys wearing multiple hats across admin, operations, billing, support, and data acquisition. You must be able to manage multiple priorities simultaneously while maintaining a high level of accuracy, quality, and attention to detail.

Key Responsibilities:

Admin and Operations

• Organize and maintain documentation for recurring workflows and business processes as part of backend office work.
• Help streamline and improve operational workflows over time.
• Take ownership of delegated tasks and see them through to completion.
• Take on additional responsibilities across departments as needed, including backend office work.

Support and Billing

• Assist with customer service tasks such as handling support tickets, emails, phone calls, and chat, ensuring timely and professional responses.
• Manage invoicing, monthly billing, and maintain accurate financial record-keeping.
• Communicate with clients, suppliers, partners, and external agencies, following up patiently and persistently until tasks are completed.

Data Acquisition and Management

• Identify, document, and organize vehicle-related data from reliable external sources and platforms.
• Track each sources status, accessibility, and reliability over time.
• Follow up consistently to ensure timely updates and retrieve missing data.
• Verify and maintain the accuracy, consistency, and completeness of all acquired data.
• Proactively track down incomplete records to ensure data quality is upheld.

Requirements:

• 3+ years in an administrative or operations role (preferably supporting North American or UK clients).
• Excellent communication skills and professional follow-up etiquette.
• Naturally persistent, detail-focused, and outcome-driven.
• Strong organizational and coordination skills - you're the kind of person who follows up until every loose end is tied.
• Comfortable communicating with external stakeholders and navigating delays with patience and confidence.
• Comfortable juggling multiple priorities and shifting between responsibilities as needed.
• Technically savvy and quick to learn new software.
• A strong eye for accuracy and quality, especially when working with information or documents.
• Fully committed to the role (no other side jobs) and available to work during U.S. business hours.

Benefits & Perks:

• Fully Remote Work: Work from anywhere with a reliable internet connection
• Healthcare Coverage: We provide health benefits for you and your family's well-being
• Leave Days, Vacation Time, and Paid Holidays: Recharge and take the time you need
• Equipment Funds: Get support to set up or upgrade your home office
• Profit Sharing: Monthly and annual bonuses tied to company performance
• Long-Term Employment: We value team members who grow with us
• Collaborative Team Culture: Work with a supportive and globally distributed team

About Us:

AutoScale Ventures is a technology-driven company with 50+ team members across the Philippines, Pakistan, India, the U.S., China, and Canada. We operate a group of businesses spanning tech, data services, and infrastructure, and AI, with some of our main products and ventures around:

Important Note: Only those who are shortlisted will be contacted. We look forward to meeting the right person for this role