Operations Manager
4 weeks ago
Start and build your career with BMG Outsourcing – one of the well-respected Australian-owned Outsourcing Company with office in Clark and Sydney, providing high quality services to clients and promising career to its employees. Our client is currently looking for a highly motivated and experienced Operations Manager to lead our call center team. The ideal candidate will be able to manage, monitor, and coordinate the day-to-day operations of the call center, ensure that call center agents provide excellent patient experience and meet performance and productivity goals. Job Qualifications Responsibilities Plan, organize and manage the daily operations of the call center to ensure that patient experience and performance objectives are achieved. Develop and implement efficient and effective call center policies, procedures and systems. Ensure that customer calls are answered in a timely manner and quality service is provided; identify areas of improvement and ensure that staff is trained accordingly. Shepard the development of a call center performance metric-based culture – including the preparation and delivery of daily, weekly, and monthly reports. Listen to calls on a regular basis to identify areas of improvement. Hire, train, coach, and develop call center staff to ensure that they have the skills, knowledge and confidence to perform their duties effectively. Monitor and manage call center staff attendance, time and leave. Ensure compliance with Philippines labor laws and regulations. Work with other departments to ensure that there is a smooth and seamless patient experience. Requirements Bachelor's degree in business administration, sales, or related field. At least 5 years of experience as a call center manager, customer service manager or customer support manager. Proven track record of meeting/exceeding performance goals and managing customer service. Knowledge of call center technology and management systems. Excellent communication, interpersonal and leadership skills. Detail-oriented with strong organizational and problem-solving abilities. Ability to work in a fast-paced environment and to be available to handle emergencies outside regular working hours. Strong computer skills – experience with call center management software is preferred. Benefits Salary: We offer a competitive salary that reflects your experience and skills. Healthy Work Environment: A supportive, positive, and inclusive workplace that promotes your well-being and growth. HMO: Enjoy great health insurance to keep you covered. Paid Time Off: Generous vacation days, holidays, and sick leave to help you recharge. Company-Provided Equipment: Get a PC or laptop from the company to help you do your best work, whether you're in the office or working remotely. Free Shuttle: Convenient and comfortable shuttle service to make your commute easier. Free Meals: Enjoy free meals to keep you fueled and focused during the day Other perks: Day shift schedule, and a bunch of other fun perks like company events. (Year-end Party, Summer Outing, Monthly Gathering, etc.) #J-18808-Ljbffr
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Operations Manager
3 weeks ago
, Pampanga, Philippines DCD Foods Franchising OPC Full timeQualifications Minimum of 5 years of experience in a management or supervisory role within the food and beverage or retail industry Proven track record in driving operational excellence and maximizing the performance of franchise or multi-unit operations Strong analytical and problem-solving skills to identify and address operational challenges Excellent...
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Operations Manager
4 weeks ago
, Pampanga, Philippines MBDiwa Construction and Supply Full timeAbout the role MBDiwa Construction and Supply is seeking an experienced Operations Manager to oversee our operations scattered within the country. As a key member of our management team, you will be responsible for ensuring the efficient and effective delivery of our construction projects, managing our supply chain, and driving continuous improvement across...
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, , Philippines Legal operations Full timeMicrosoft Sustainability Manager Senior Developer – Consulting As a developer working in the GDS Consulting team within the Digital & Emerging team, your primary responsibility will be to design and implement cutting‑edge sustainability solutions for clients on a global scale in Microsoft Cloud for Sustainability industry cloud. Your role involves...
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, , Philippines Legal operations Full timeAt EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all....
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Site Manager-Clark
3 weeks ago
, Pampanga, Philippines KMC Solutions Full timeRellatrix is a business process outsourcing (BPO) firm partnering with a robotics startup company based in the United States. Site Manager (Clark) As Site Manager, you will be responsible for the overall management and operational excellence of the site in Clark. This role is primarily focused on people leadership, ensuring smooth coordination across...
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Director of Operations
2 weeks ago
, Pampanga, Philippines iQor Full timeDirector of Operations Manages customers under operations vertical in a manner that reduces operating costs, increases revenues and ensures customer expectations are exceeded. Responsibilities Pursues additional business opportunities to expand the business and to increase customer satisfaction. Completes long-range planning to support overall goals of the...
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Operations Manager
1 week ago
Cutcut, Pampanga, Philippines Blue Care Laundry Corp Full time ₱250,000 - ₱500,000 per yearKey Responsibilities:Operational OversightManage the end-to-end laundry process, including sorting, washing, drying, folding, ironing, and packing.Ensure all machinery and equipment are operating efficiently and safely.Coordinate production schedules to meet client delivery timelines and volume requirements.Team LeadershipSupervise, train, and motivate...
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, Pampanga, Philippines Trendspek Pty Limited Full timePhilippines Office (Hybrid/On-site) AU Business Hours (8:30 AM – 5:00 PM AEST) We’re looking for a Sales & Marketing Operations Manager (HubSpot Specialist) to help us scale our go-to-market engine. This role will be the bridge between our sales and marketing teams, ensuring our HubSpot CRM and Marketing Hub are optimized, our data is clean, and our...
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Area Operations Manager
4 weeks ago
, Pampanga, Philippines Skintific Full timeJob Title: Area Operations Manager - North & Central Luzon (New Brand) Join a Collaborative, Growth-Oriented Workplace at SKINTIFIC! At SKINTIFIC , we are guided by science and driven by innovation – creating formulas designed to strengthen, restore, and protect the skin barrier for lasting results. We combine research, technology, and creativity to bring...
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, Pampanga, Philippines Connext Global Solutions Inc Full timeWe are currently looking for an Associate Operations Manager from a Non-BPO company who will be working with Connext's Operations Department in Angeles City . What's in it for you? Competitive compensation Perfect Attendance Bonus Life insurance HMO Insurance Great company culture 25% Night Differential Annual Increase 20,000Php Sign-On Bonus! What is the...
