Operations Manager
3 days ago
Start and build your career with BMG Outsourcing – one of the well-respected Australian-owned Outsourcing Company with office in Clark and Sydney, providing high quality services to clients and promising career to its employees. Our client is currently looking for a highly motivated and experienced Operations Manager to lead our call center team. The ideal candidate will be able to manage, monitor, and coordinate the day-to-day operations of the call center, ensure that call center agents provide excellent patient experience and meet performance and productivity goals. Job Qualifications Responsibilities Plan, organize and manage the daily operations of the call center to ensure that patient experience and performance objectives are achieved. Develop and implement efficient and effective call center policies, procedures and systems. Ensure that customer calls are answered in a timely manner and quality service is provided; identify areas of improvement and ensure that staff is trained accordingly. Shepard the development of a call center performance metric-based culture – including the preparation and delivery of daily, weekly, and monthly reports. Listen to calls on a regular basis to identify areas of improvement. Hire, train, coach, and develop call center staff to ensure that they have the skills, knowledge and confidence to perform their duties effectively. Monitor and manage call center staff attendance, time and leave. Ensure compliance with Philippines labor laws and regulations. Work with other departments to ensure that there is a smooth and seamless patient experience. Requirements Bachelor's degree in business administration, sales, or related field. At least 5 years of experience as a call center manager, customer service manager or customer support manager. Proven track record of meeting/exceeding performance goals and managing customer service. Knowledge of call center technology and management systems. Excellent communication, interpersonal and leadership skills. Detail-oriented with strong organizational and problem-solving abilities. Ability to work in a fast-paced environment and to be available to handle emergencies outside regular working hours. Strong computer skills – experience with call center management software is preferred. Benefits Salary: We offer a competitive salary that reflects your experience and skills. Healthy Work Environment: A supportive, positive, and inclusive workplace that promotes your well-being and growth. HMO: Enjoy great health insurance to keep you covered. Paid Time Off: Generous vacation days, holidays, and sick leave to help you recharge. Company-Provided Equipment: Get a PC or laptop from the company to help you do your best work, whether you're in the office or working remotely. Free Shuttle: Convenient and comfortable shuttle service to make your commute easier. Free Meals: Enjoy free meals to keep you fueled and focused during the day Other perks: Day shift schedule, and a bunch of other fun perks like company events. (Year-end Party, Summer Outing, Monthly Gathering, etc.) #J-18808-Ljbffr
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Operations Manager
3 days ago
, Pampanga, Philippines MBDiwa Construction and Supply Full timeAbout the role MBDiwa Construction and Supply is seeking an experienced Operations Manager to oversee our operations scattered within the country. As a key member of our management team, you will be responsible for ensuring the efficient and effective delivery of our construction projects, managing our supply chain, and driving continuous improvement across...
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Operations Manager
4 weeks ago
, Pampanga, Philippines Blue Care Laundry Corp Full timeKey Responsibilities Operational Oversight Manage the end-to-end laundry process, including sorting, washing, drying, folding, ironing, and packing. Ensure all machinery and equipment are operating efficiently and safely. Coordinate production schedules to meet client delivery timelines and volume requirements. Team Leadership Supervise, train, and motivate...
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Operations Manager
1 week ago
, Pampanga, Philippines TRT Shared Services, OPC Full timePosition: Operations Manager (OM) Work Location: Pampanga, Philippines Note: Mandatory to attach the Cover Letter along with your updated CV to apply for this role Overview The Global Operations Manager is directly responsible in the Management of the processes in various TRT offices across 15 countries (US, UK, Australia, Thailand, Hong Kong, Singapore,...
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Operations Manager
2 weeks ago
, Pampanga, Philippines TRT Solutions Limited Full timeJob Description Government Mandated Benefits Insurance Health & Wellness HMO Position: Operations Manager (OM) Note: Mandatory to attach the Cover Letter along with your updated CV to apply for this role Overview The Global Operations Manager is directly responsible for the management of processes in various TRT offices across 15 countries (US, UK,...
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Senior Operations Manager
2 weeks ago
, Pampanga, Philippines TaskUs Full timeAbout TaskUs: TaskUs is a provider of outsourced digital services and next‑generation customer experience to fast‑growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud‑based infrastructure, TaskUs serves clients in the fastest‑growing sectors, including social media, e‑commerce, gaming,...
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Operations Manager – Dialysis Center
1 week ago
, Pampanga, Philippines MDM Staffing Full timeJob Opening: Operations Manager – Dialysis Center We are seeking an experienced Operations Manager to lead the daily operations of our dialysis center in PAMPANGA Qualifications: Minimum 1 year of experience as an Operations Manager in a dialysis center Strong leadership, organizational, and communication skills What We Offer: Competitive salary package...
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, , Philippines Legal operations Full timeMicrosoft Sustainability Manager Senior Developer – Consulting As a developer working in the GDS Consulting team within the Digital & Emerging team, your primary responsibility will be to design and implement cutting‑edge sustainability solutions for clients on a global scale in Microsoft Cloud for Sustainability industry cloud. Your role involves...
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, , Philippines Legal operations Full timeAt EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all....
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Park Officer
1 week ago
, Pampanga, Philippines Forest Lake Development, Inc. Full timeJOB RESPONSIBILITIES: Operations Maintain project timelines related to Permits, Collections, Park Operations, Land Acquisitions, Expansion, and New Businesses including the completion and closure of park development activities to ensure tasks are accomplished effectively. Develop strategic plans for optimized productivity. Review and improve organizational...
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Operations Lead
2 weeks ago
, Pampanga, Philippines PMVA Inc. Full timeWe are looking for a proactive and results-driven Manager to support the daily operations and strategic goals of our team. Key Responsibilities: Assist in overseeing daily operational activities to ensure efficiency and effectiveness. Monitor team performance, KPIs, and workflow execution. Identify areas for process improvement and implement solutions....
