Remote Call Center Representative

Overview

Remote Call Center Representatives to support a range of inbound and outbound customer service initiatives for a diverse portfolio of well-known clients. In this role, you’ll handle incoming inquiries, proactively reach out to existing customers, and promote new products and services while delivering exceptional service. Strong proficiency in English, both written and spoken, is required. Candidates must have prior call center experience and reside within 80km of our office.

This is a fantastic opportunity to contribute to high-impact projects with some of the world’s most iconic brands. If you're a natural problem solver who thrives on creating memorable customer experiences, we’d love to hear from you.

Responsibilities

• Handle inbound and outbound calls professionally and efficiently.
• Resolve customer issues on the first call through effective problem-solving.
• Research and retrieve information across systems to support customer needs.
• Accurately document interactions and process claims.
• Guide customers through options to find the best solutions.
• Follow scripts, policies, and procedures while using available resources.
• Protect customer privacy and handle sensitive information appropriately.
• Escalate complex issues to the appropriate team members.
• Stay current with training, updates, and program knowledge.
• Maintain consistent attendance and adhere to scheduling requirements.

Qualifications

• Must be 18 years or older
• High school diploma or equivalent
• Previous call center experience
• Work-from-home experience
• Strong command of the English language
• Typing speed of 20+ WPM
• High speed internet connection
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• Skilled in troubleshooting and follow-up
• Able to multitask and self-manage effectively
• Excellent interpersonal skills

Compensation & Benefits

Starting compensation is based on experience. We offer a variety of benefits and incentives to support and reward our team members. Our compensation and benefits packages are designed to be competitive and to grow with you over time.

• HMO Coverage plus a dependent
• Rank & File: ₱100,000 coverage; Supervisors/Managers: ₱120,000 coverage
• Dental Coverage and in-house dental assistance
• Free meals during training
• Career growth and learning
• Allowances for rice, clothing, laundry and meals
• Performance and loyalty bonuses
• In-house disinfection practices; opportunities for growth and promotion
• Employee shuttle services; company retreats and off-site events
• Recognition, rewards, and social opportunities

Physical Requirements

This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and headset. May need to move objects and lift up to forty (40) pounds in occasional tasks.

Conditions of Employment

• Must be authorized to work in the country where the job is based.
• Willingness to submit to background/ security investigations and drug screening as a condition of employment.

Equal Opportunity Employer

We embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment are based on merit and qualifications. We maintain a work environment free from discrimination and harassment. We will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements.

About MCI: MCI helps customers take on CX and DX challenges, providing BPO, IT services, staff augmentation, and related solutions. This description provides a general overview and is not an all-inclusive list of duties, responsibilities, or qualifications. The employer reserves the right to revise this job description at any time. This job description is not a contract for employment, and either party may terminate employment at any time.

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