Financial Account | Customer Service Representative | Antipolo
2 weeks ago
Job Title: Customer Service RepresentativeLocation: AntipoloSchedule: Shifting SchedulesEmployment Type: Full-TimeJob Summary: We are seeking a dedicated and professional Call Center Customer Service Representative to join our team, providing excellent service to customers in a financial services environment. The primary responsibility will be assisting customers with inquiries related to debit card accounts, transactions, account management, and troubleshooting. The ideal candidate will be customer-focused, detail-oriented, and have the ability tohandle complex financial inquiries with professionalism and efficiency. Key Responsibilities: – Customer Support: Handle inbound calls related to debit card accounts, including inquiries on account balances, transactions, card activation, and general account management.– Issue Resolution: Assist customers with resolving issues such as transaction disputes, card replacements, fraud alerts, and card activation.– Account Management: Guide customers on how to access and manage their debit card accounts, including assisting with PIN resets, card renewals, and providing account information.– Problem Solving: Investigate and resolve complex customer issues related to debit card transactions, ensuring timely resolution while maintaining high levels of customer satisfaction.– Documentation: Accurately record customer interactions in the CRM system, including all relevant details and follow-up actions.– Compliance: Adhere to all company policies, procedures, and regulatory requirements related to financial services, including privacy laws and security protocols.– Collaboration: Work closely with other team members and departments to resolve customer issues and ensure a smooth customer experience.Qualifications: – Experience: Previous experience in a customer service or call center role, preferably within the financial services industry. Skills: – Excellent communication skills, both verbal and written.– Strong problem-solving abilities and attention to detail.– Ability to handle sensitive customer information with confidentiality and care.– Proficiency in using call center software, CRM tools, and Microsoft Office Suite.– Ability to multitask and manage a high volume of calls while maintaining quality service.Desired Attributes: – Positive, customer-first attitude with a focus on delivering solutions.– Strong organizational skills with the ability to manage multiple tasks efficiently.– Ability to adapt quickly to changes in procedures and systems.– Team-oriented with a collaborative approach to problem-solving.– Dependability and ability to handle challenging customer interactions with professionalism.Working Conditions: – This position may require flexible hours, including holidays and weekends.– This is for a full-time work on site setup. Job Overview Job Title #J-18808-Ljbffr
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