Financial Account | Customer Service Representative | Antipolo
7 days ago
Job Title: Customer Service Representative
Location: Antipolo
Schedule: Shifting Schedules
Employment Type: Full-Time
Job Summary:
We are seeking a dedicated and professional Call Center Customer Service Representative to join our team, providing excellent service to customers in a financial services environment. The primary responsibility will be assisting customers with inquiries related to debit card accounts, transactions, account management, and troubleshooting. The ideal candidate will be customer-focused, detail-oriented, and have the ability tohandle complex financial inquiries with professionalism and efficiency.
Key Responsibilities:
– Customer Support: Handle inbound calls related to debit card accounts, including inquiries on account balances, transactions, card activation, and general account management.
– Issue Resolution: Assist customers with resolving issues such as transaction disputes, card replacements, fraud alerts, and card activation.
– Account Management: Guide customers on how to access and manage their debit card accounts, including assisting with PIN resets, card renewals, and providing account information.
– Problem Solving: Investigate and resolve complex customer issues related to debit card transactions, ensuring timely resolution while maintaining high levels of customer satisfaction.
– Documentation: Accurately record customer interactions in the CRM system, including all relevant details and follow-up actions.
– Compliance: Adhere to all company policies, procedures, and regulatory requirements related to financial services, including privacy laws and security protocols.
– Collaboration: Work closely with other team members and departments to resolve customer issues and ensure a smooth customer experience.
Qualifications:
– Experience: Previous experience in a customer service or call center role, preferably within the financial services industry.
Skills:
– Excellent communication skills, both verbal and written.
– Strong problem-solving abilities and attention to detail.
– Ability to handle sensitive customer information with confidentiality and care.
– Proficiency in using call center software, CRM tools, and Microsoft Office Suite.
– Ability to multitask and manage a high volume of calls while maintaining quality service.
Desired Attributes:
– Positive, customer-first attitude with a focus on delivering solutions.
– Strong organizational skills with the ability to manage multiple tasks efficiently.
– Ability to adapt quickly to changes in procedures and systems.
– Team-oriented with a collaborative approach to problem-solving.
– Dependability and ability to handle challenging customer interactions with professionalism.
Working Conditions:
– This position may require flexible hours, including holidays and weekends.
– This is for a full-time work on site setup.
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