Customer Success Representative

2 weeks ago

Antipolo, Philippines Insight Therapy Solutions Full time

Overview

Join to apply for the Customer Success Representative role at Insight Therapy Solutions .

Company Overview
At Insight Therapy Solutions, we’re on a mission to make quality mental healthcare accessible to everyone. As a rapidly growing telehealth provider, we connect people with life-changing therapy and support. We’re looking for compassionate and driven Customer Success Representatives who want to grow their career and develop sales skills along the way.

Why Join Us?
  • 100% remote – work from home
  • Career growth – we’ll train you in healthcare sales skills
  • Be part of meaningful work – helping people connect with mental health care
  • Supportive, inclusive team environment

This is a remote position.

The Role

As a Customer Success Representative, you’ll be the first point of contact for clients seeking therapy. Your job is to:

  • Answer inbound calls and emails, providing helpful, caring, and professional support
  • Reach out to clients on our waitlist and guide them toward scheduling therapy sessions
  • Collect basic information (demographics, insurance, referral details) to match clients with the right provider
  • Accurately record client details in our systems (EHR, CRM, scheduling tools)
  • Build trust and rapport with clients through empathy and clear communication
  • Receive hands-on training to introduce and promote our services to individuals, clinics, and companies
What We’re Looking For
  • Strong English communication skills (spoken and written)
  • 1–2 years’ experience in customer service, call center, or BPO work
  • A friendly, patient, and professional approach with clients—even when they are in distress
  • Tech-savvy and comfortable learning new tools (Google Workspace, CRM/EHR systems, etc.)
  • Reliable, self-motivated, and able to work independently in a remote setting
  • Sales experience is not required—we’ll train you
Benefits Perks & Benefits
  • Annual paid time off
  • Paid US holidays
  • Paid birthday off
  • Monthly health stipend
  • Performance-based bonus opportunities
Employment Details
  • Seniority level: Executive
  • Employment type: Full-time
  • Job function: Customer Service
  • Industries: Hospitals and Health Care

We’re committed to equal employment opportunity and encourage applicants of all backgrounds to apply.

#J-18808-Ljbffr

  • Customer Success Specialist

    6 days ago

    Antipolo, Philippines Metacom Full time

    Overview Join our team as a Customer Care Specialist and be the voice of trusted support. You will handle customer inquiries, provide solutions, and deliver excellent service while ensuring every client has a positive experience. This role offers growth opportunities, paid training, and exciting benefits such as HMO, Employee Assistance Program, Integrated...

  • Customer Service Representative

    2 weeks ago

    Antipolo, Philippines Lexie Staffing & Business Consulting Full time

    Customer Service Representative (Non-Voice | Chat & Email Support – Sales Account). We are hiring Customer Service Representatives to join our team in Bridgetowne, Quezon City. This is an on-site role handling chat and email support for a sales account, requiring flexibility to work on shifting schedules. Job Requirements: Work Location: Bridgetowne,...

  • Customer Success Manager

    6 days ago

    Antipolo, Philippines Optimove Full time

    Get AI-powered advice on this job and more exclusive features. Optimove is a global marketing tech company, recognized as a Leader by Forrester and a Challenger by Gartner. We work with some of the world's most exciting brands, such as Sephora, Staples, and Entain, who love our thought-provoking combination of art and science. With a strong product, a proven...

  • Customer Service Representative

    4 weeks ago

    Antipolo City, Calabarzon, Philippines Movate Technologies Services Limited Full time

    Customer Service Representative | AntipoloJob Title: Customer Service RepresentativeWork Location: EGBC AntipoloWork Schedule: Shifting schedule, including potential night/morning shifts, weekends, and holidaysJob Type: Full-TimeAbout the RoleWe're looking for passionate and customer-focused individuals to join our team as Customer Service Representatives....

  • Customer Service Representative

    7 days ago

    Antipolo A, Philippines JoyRide Superapp Full time ₱150,000 - ₱250,000 per year

    Customer Service Representative (Local Account)Job Responsibilities:Address and resolve concerns from mobile app users while delivering excellent customer serviceRespond to customer inquiries promptly and professionally to ensure a positive experienceCoordinate with relevant teams throughout the order fulfillment process—from pickup to drop-off—to...

  • Customer Service Representative

    4 days ago

    Antipolo City, Calabarzon, Philippines PRS MANPOWER RESOURCES Full time ₱180,000 - ₱360,000 per year

    We are looking for passionate and customer-focused individuals to join our team as Customer Service Representatives In this role, you will be the first point of contact for our customers—providing exceptional service and helping resolve issues in a professional and timely manner.Key Responsibilities:Handle inbound/outbound calls, emails, or chats from...

  • Financial Account | Customer Service Representative | Antipolo

    2 weeks ago

    Antipolo, Philippines Movate Technologies Services Limited Full time

    Job Title: Customer Service RepresentativeLocation: AntipoloSchedule: Shifting SchedulesEmployment Type: Full-TimeJob Summary: We are seeking a dedicated and professional Call Center Customer Service Representative to join our team, providing excellent service to customers in a financial services environment. The primary responsibility will be assisting...

  • Associate Manager

    2 weeks ago

    Antipolo, Philippines Antler Full time

    What you\'ll focus on Client Support & Escalation Management Serve as the primary POC for client inquiries, support requests, and escalations. Manage and resolve support tickets efficiently, ensuring a 90% One-Touch Resolution Rate. Identify root causes of issues and work cross-functionally with warehouse, fulfilment, and operations teams to prevent...

  • Medical Representative

    4 days ago

    Antipolo City, Calabarzon, Philippines Private Advertiser Full time ₱800,000 - ₱1,200,000 per year

    Medical RepresentativeBe a Champion of Patient CareResponsibilities:Sales Development: Ensure that monthly, quarterly, and year-to-date targets are consistently met or exceeded, demonstrating strong sales performance and goal achievement.Customer Relations: Deliver outstanding service and assistance to clients, ensuring their needs are met promptly and...

  • Technical Sales Representative/Food Tech

    4 days ago

    Antipolo City, Calabarzon, Philippines PROMESSO BUSINESS SOLUTIONS CORPORATION Full time ₱900,000 - ₱1,200,000 per year

    We're Hiring: Technical Sales Representative (Food Technology Graduate)Location: Brgy. San Roque, Antipolo City, RizalCompany: Gourmissimo Enterprises Inc.About UsGourmissimo Enterprises Inc. was established to meet the growing demand for natural, nutritious, delicious, and easy-to-use food products. Our carefully developed product range enhances texture,...