Agent, Cruise Enhancement Sales

Agent Cruise Enhancement Sales

(Job Grade - 10)

Journey with us Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group We are proud to offer a competitive compensation and benefits package and excellent career development opportunities each offering unique ways to explore the world

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations and the best people Together we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests

Royal Caribbean Group's Consumer Outreach Team has an exciting career opportunity for a full time Agent Cruise Enhancement Sales reporting to the Manager CO Inbound Sales

Position Summary

The Cruise Enhancement Sales agent is responsible for engaging guests and travel agents via inbound calls to promote and sell onboard enhancements and amenities ensuring a high level of customer satisfaction This role supports revenue growth by proactively identifying sales opportunities and providing knowledgeable assistance through internal systems such as Legasuite and IBT The ideal candidate will demonstrate a sales-oriented mindset embody our core values of friendly passionate and committed to guest satisfaction and be adaptable to changing business needs

Essential Duties and Responsibilities:

Answer inbound calls from guests and travel agents providing guidance on booking and modifying cruise enhancements new reservations

• servicing and onboard experiences
  Promote upsell and recommend additional onboard amenities including but not limited to shore excursions beverage packages dining options onboard activities- and Royal Gift items to maximize guest satisfaction and revenue
• Identify sales opportunities during calls and proactively suggest upgrades or additional items that enhance guest experience
  Effectively utilize the company's sales process including asking qualifying questions to understand guest needs and preferences building rapport- and guiding conversations toward mutually beneficial solutions
  Complete all booking requests from callers accurately and efficiently- ensuring all details are captured and system entries are correct
  Demonstrate expertise in Royal Caribbean ships ports of call onboard experiences- and available offerings to confidently educate callers and make tailored recommendations
  Build rapport with callers by engaging in friendly personalized conversations- and establishing trust through knowledgeable advice and attentive service
  Stay informed about current promotions new offerings- and system updates to provide accurate and timely information
  Adapt quickly to changing business priorities product offerings- and technological systems
  Meet or exceed individual and team sales targets- contributing to overall revenue goals
  Document all customer interactions accurately within CRM and internal systems · Collaborate with team members and other departments to ensure seamless service delivery and follow-up as needed · Handle and own all callers request on booking and servicing reservations- either new or existing

Qualifications KNOWLEDGE AND SKILLS

Prior experience in sales customer service

• or a related field; experience within the travel
  hospitality- or cruise industry preferred
  Demonstrated sales aptitude with a proactive- driven attitude
• Excellent communication and interpersonal skills
  Friendly passionate- and committed to delivering exceptional service
  Ability to utilize the sales process effectively- including asking qualifying questions and building rapport
  Knowledge of Royal Caribbean ships ports of call onboard experiences- and available amenities
• Proficient in the use of CRM tools and booking systems such as Legasuite and IBT
  Flexible availability including evenings weekends- and holidays
• High school diploma or equivalent; additional certifications or higher education in sales or hospitality is a plus
• Must be self-directed and motivated while also fitting in with a team

We know there's a lot to consider As you go through the application process our recruiters will be glad to provide guidance and more relevant details to answer any additional questions Thank you again for your interest in Royal Caribbean Group We'll hope to see you onboard soon

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race color religion sex age national origin disability sexual orientation sexuality gender identity or expression marital status or any other characteristic protected by law Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment