Call Center Trainer

4 days ago

Cagayan de Oro, Philippines ConnectUs Marketing Solutions, Inc. Full time

Join to apply for the Call Center Trainer (WFH) role at ConnectUs Marketing Solutions, Inc. Job Description Conduct effective training sessions for trainees. Collaborate with co-trainers, managers, and other leaders. Identify training needs and develop training plans based on business objectives and operational goals. Evaluate the effectiveness of training materials and create an action plan for improvement. Continuously review trainees' performance, provide coaching & feedback, and ensure adherence to quality standards. Maintain training records and reports to track the progress of individual representatives and the overall effectiveness of training programs. Qualifications Proven experience in training/handling a team in any field. Teaching experience. Experience in the BPO industry is an advantage. Fluent in written and verbal English. Excellent interpersonal and communication skills. Strong leadership, team building, organizational, and management skills. Able to multitask, prioritize, and manage time efficiently. Ability to analyze problems and strategize for better solutions. Experience with technologies and best practices for instructional manuals and teaching platforms. Strict adherence to company philosophy, mission statement, and goals. Fast learner & Tech-savvy. Proficient in word-processing software and spreadsheets (e.g. Google Workspace, MS Office). Knowledgeable in using Zoom functions. Equipment Requirement Laptop/Desktop: at least core i3 processor and 8 GB RAM. Dual screen setup. Headset: any A4Tech or Jabra USB-type headset. Internet connection: Wired connection minimum of 10 Mbps with backup internet. Software: Microsoft Office & PDF reader, Anydesk, Gdrive, MS Teams, Zoom, Discord. Benefits & Opportunities Permanent work-from-home. Full Time and Long Term Employment. Basic Salary + Government mandated benefits, Basic HMO, leave credits, and other incentives. Salary will be based on: Skills, Attitude, Performance, Attendance. Opportunity for regularization and promotion. US and Canadian clients. Shift: Graveyard Monday to Friday. Training: less than a month. We look forward to working with you #J-18808-Ljbffr

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