Customer Service Representatives

4 hours ago

General Santos, Soccsksargen, Philippines Virtual Staffing Solutions OPC Full time ₱150,000 - ₱250,000 per year

Essential Job Responsibilities:

  • Responsible for delivering consistently excellent customer service over the phone, navigating systems, procedures, and other resources
  • Responsible for resolving customer inquiries received via phone under direct supervision.
  • Responsible for responding to basic and routine inquiries through phone contact with customers
  • Responsible for following standard scripts and procedures to resolve basic customer questions
  • Utilizing a computer system to track information, questions, and answers
  • Promoting and maintaining positive customer relations utilizing service excellence techniques

Required Qualifications:

Job Related Experience:

  • One year customer service experience and/or one year call center experience required
  • Basic knowledge of Windows, MS Office Suite, and Internet Explorer required
  • Demonstrated ability to multi-task with keyboarding and phone required
  • Good verbal and written communication skills required
  • Must be able to work in a team environment
  • Pre-employment background, credit, and drug screen required.

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