Customer Service Representatives
4 days ago
Essential Job Responsibilities:
- Responsible for delivering consistently excellent customer service over the phone, navigating systems, procedures, and other resources
- Responsible for resolving customer inquiries received via phone under direct supervision.
- Responsible for responding to basic and routine inquiries through phone contact with customers
- Responsible for following standard scripts and procedures to resolve basic customer questions
- Utilizing a computer system to track information, questions, and answers
- Promoting and maintaining positive customer relations utilizing service excellence techniques
Required Qualifications:
Job Related Experience:
- One year customer service experience and/or one year call center experience required
- Basic knowledge of Windows, MS Office Suite, and Internet Explorer required
- Demonstrated ability to multi-task with keyboarding and phone required
- Good verbal and written communication skills required
- Must be able to work in a team environment
- Pre-employment background, credit, and drug screen required.
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