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IT Service Desk Analyst

4 weeks ago

Manila, Philippines Santaisabel Full time
Responsibilities

Job Profile: Service Desk Analyst

Location: Manila, Philippines.

Citizenship: Only Filipino citizens are eligible to apply.

Work Experience: Any Fresher including College pass-out Fresher or Undergraduate Fresher or High School Degree freshers or Graduate freshers is eligible to apply.

Job Description:

  • Responsible for providing the first-line of post-sales telephone and various other media technical support of hardware, systems, sub-systems and/or applications for customers and/or employees.
  • Answers basic questions about installation, operation, configuration, customization, and usage of assigned products.
  • Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
  • Escalates complex problems to the Remote Support Engineering staff or Field Engineering. Typically provides technical support for internal and external customers.
  • Monitor installed systems, identify problems, and take corrective action. Identify, manage, escalate, and resolve technical issues.
  • Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks.
  • Troubleshoot all information technology issues, including software, hardware, and networking.

Key Responsibilities:

  • 1st Level telephone and other media contact support
  • Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service
  • Act as a single point of contact on incidents and problems logged
  • Understand various media sources that interface with the Service Desk
  • Support multiple clients through customer service professionalism and insight

Qualifications:

  • High School diploma (associate’s degree, professional certification(s), or license preferred).
  • Education, training, and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery. Relevant IT qualifications to a tertiary level.

Key Skills: Any Freshers can apply.

  • Knowledge of MS Office, MS Exchange, and MS Windows networks.
  • Languages: English and local languages of the countries it supports.
Additional Info
  • Location: Manila, National Capital Region (NCR).
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