Fraud Detection
2 weeks ago
What’s In It for you?
- Up to 30K PHP Salary Package, but we can match your current pay depending on your Fraud experience
- Performance-Based Program Incentives
- 20% Night Differential
- Other company perks such as Salary Loan, Gym Services, Use of Sleeping Quarters, HMO
- Work Onsite at Our IG-Worthy Office in MOA, Pasay
- Near MRT/LRT, PITX, Terminal Stations, and Mall of Asia
As an Inbound Fraud Specialist, you’ll be the first line of defense against fraud. You’ll handle inbound calls from US customers, investigate suspicious activity, and help protect their financial security.
Key Responsibilities- Provide empathetic and efficient support to debit card customers via phone.
- Detect and prevent fraud by placing security holds and initiating claims.
- Collaborate with internal teams to resolve disputes and escalate cases.
- Document fraud alerts and build case files for further investigation
- A High school diploma or college graduate is a plus.
- From 6 months of customer service experience with Fraud line of business
- Strong attention to detail and commitment to data security
- Excellent verbal and written communication skills
- Ability to negotiate and resolve issues with professionalism
- Adaptability in a fast-paced, ever-changing environment
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