Training Specialist

4 days ago

Pasay, National Capital Region, Philippines Primus@Knowledge Specialists, Inc. Full time ₱336,000 per year

URGENT HIRING FOR TRAINING SPECIALIST

LOCATION One World Square, McKinley Hill, Taguig City

Responsibilities:

  • Training Specialist and play a pivotal role in shaping the skills and expertise of our workforce. In this full-time position based in Taguig City Metro Manila, you will design and deliver impactful training programs that drive professional development and enhance the capabilities of our team.
  • Training Program Development & Execution Design, develop, and deliver engaging training programs for new hires and existing employees. Create training materials, including manuals, e-learning modules, presentations, and assessments. Conduct both in-person and virtual training sessions.
  • Implement training techniques that improve knowledge retention and application.
  • Collections Training Develop specialized training programs for collections teams, focusing on effective debt recovery techniques, negotiation skills, and compliance with legal regulations.
  • Train collections staff on handling difficult conversations, objection handling, and customer-centric approaches to debt recovery.
  • Ensure collections agents are up to date on company policies, ethical collection practices, and regulatory requirements.
  • Onboarding & Compliance Training Facilitate structured onboarding programs for new employees to ensure a smooth transition into the company.
  • Develop and implement compliance training programs related to financial regulations, fraud prevention, and responsible lending practices.
  • Keep training materials up to date with the latest industry regulations and company policies.
  • Performance & Skill Development Identify skill gaps and collaborate with department heads to create targeted training programs.
  • Train employees in digital lending products, systems, customer service best practices, and fraud detection techniques.
  • Monitor and evaluate training effectiveness through feedback, assessments, and performance tracking.
  • Collaboration & Continuous Improvement Work closely with HR, compliance, and operations teams to align training initiatives with business goals.
  • Stay updated with industry trends, regulatory changes, and learning technologies.
  • Recommend improvements to training methodologies based on employee feedback and performance metrics.

Qualifications:

  • Minimum 2 years of experience in a training or learning & development role, preferably within the financial services or lending industry
  • Excellent facilitation and presentation skills with the ability to engage and inspire diverse audiences
  • Strong analytical and problem-solving skills to identify training needs and design impactful solutions
  • Proficient in using training delivery tools and technologies such as LMS platforms, authoring tools and video conferencing
  • A passion for continuous learning and a commitment to staying up-to-date with industry trends and best practices
  • Exceptional communication and interpersonal skills to collaborate effectively with stakeholders at all levels

Job Type: Full-time

Pay: Php25, Php28,000.00 per month

Benefits:

  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training

Experience:

  • Training and Development: 1 year (Preferred)

Language:

  • English (Preferred)

Work Location: In person

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