Fraud Operations Team Manager

Company Description

Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it's your game. So let's win together.

Job Description

As a Fraud Operations Team Manager, you will be responsible for leading a team of Fraud Specialists dedicated to detecting, investigating, and preventing fraudulent activities. This role is pivotal in enhancing our organization's fraud detection and mitigation capabilities, ensuring timely response to incidents, and protecting our assets and reputation. You will provide strategic oversight, foster team development, and ensure operational efficiency in a 24/7 coverage model.

Reporting to the Fraud Operations Manager - BetMGM, you will be part of the Risk & Payments Department - BetMGM, who is responsible for leading the team in mitigating risk and preventing fraud losses.

What will you do:

• Manage, mentor, and coach Fraud Specialists, ensuring engagement, performance, and career growth through regular meetings, reviews, and disciplinary processes.
• Oversee service levels, handle times, quality scores, staffing, and scheduling to meet team KPIs and maintain efficient fraud operations.
• Lead the analysis and resolution of fraud cases, escalations, and chargebacks using tools and data to identify trends and mitigate risks.
• Design and refine fraud detection processes, implement technologies, and proactively address emerging threats and bonus abuse patterns.
• Maintain high QA scores, lead calibration sessions across teams, and collaborate on training initiatives to improve fraud detection capabilities.
• Partner with relevant teams to address fraud issues and communicate findings and trends to senior leadership.
• Ensure regulatory adherence and provide detailed reports on fraud trends, case outcomes, and operational performance to leadership.

Qualifications

• Demonstrates strong leadership by fostering a culture of continuous improvement, setting clear goals, and driving team motivation and compliance.
• Working knowledge of loss and fraud detection/prevention principles, multiple fraud areas, compliance and regulatory requirements.
• Strong decision-making and problem-solving skills and can work with minimum supervision.
• Minimum experience of 3 years managing loss prevention, fraud, regulatory compliance, and or security area experience in ecommerce or online gaming industry with at least a year of experience leading a team.
• Proficient in statistical reporting, analysis, and strong knowledge in fraud back office systems.
• Strong knowledge in MS Office, Preports, Back Office, CSM, GeoComply, Kibana and PXP Kalixa.

Additional Information

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning.

Depending on your role and location, you can expect to receive benefits like

• Healthcare support
• A stake in our success through our ShareSave scheme
• Great development opportunities
• Wellbeing support, and so much more.

And outside of this, you'll have the chance to turn recognition from leaders and colleagues into amazing prizes, join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.

At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.