Cluster Lead

14 hours ago

Manila, Philippines Shopee Full time
Overview

Shopee Manila, National Capital Region, Philippines is hiring for the Cluster Lead - Vendor Operations role. This position leads a team responsible for onboarding, performance management, and relationship-building with vendor brands.

Responsibilities
  • Lead a team of Vendor Operations Customer Facing Specialists responsible for onboarding, performance management, and relationship-building with brands.
  • Oversee the onboarding process for new shops, providing training and support to help brands navigate Shopee's systems and processes.
  • Analyze shop performance metrics, including fulfillment rates, product quality, and customer feedback; implement strategies to improve vendor performance and compliance with company standards.
  • Act as the point of escalation for complex brand-related issues; collaborate with cross-functional teams to resolve disputes, address fulfillment concerns, and ensure timely and accurate services.
  • Identify opportunities for process improvements within the vendor operations workflow; implement automation and efficiency measures to streamline operations and enhance brand satisfaction.
  • Generate regular reports on shop performance, compliance, and operational efficiency; provide insights to management for decision-making and strategic planning.
  • Cultivate strong relationships with key brands, serving as the primary point of contact for escalations and strategic discussions; work collaboratively to drive mutual growth and success.
  • Focus on category growth of FBS shop, brand management, JBP collaboration, and negotiating commercial terms.
  • Focus on sales growth, SKU and sourcing efficiency, conversion rate, and enhancing stock management strategy.
Qualifications
  • Bachelor's degree in Business, Operations Management, or a related field.
  • Proven experience in brand management, vendor operations, supply chain management, or a related field.
  • Strong analytical and problem-solving abilities.
  • Excellent communication and negotiation skills.
  • Proficient in using brand management systems and software.
  • Ability to lead and motivate a team to meet and exceed performance targets.
  • Detail-oriented with a focus on accuracy and quality assurance.
Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Sales, Business Development, and Strategy/Planning
  • Industries: Internet Marketplace Platforms and Technology, Information and Internet
#J-18808-Ljbffr

  • Cluster Lead

    4 days ago

    Manila, National Capital Region, Philippines Shopee Full time $104,000 - $130,878 per year

    About The TeamShopee is a dynamic e-commerce platform dedicated to providing an exceptional shopping experience for our customers. We are looking for a highly motivated and organized Cluster Lead for Vendor Operations to join our growing team.Job DescriptionLead a team of Vendor Operations Customer Facing Specialists responsible for onboarding, performance...

  • Cluster Manager- Perth

    2 weeks ago

    Manila, National Capital Region, Philippines SupportFinity™ Full time A$90,000 - A$120,000 per year

    Are you a passionate and results-driven retail leader with a flair for maximising sales and motivating teams? Anaconda are looking for a dynamic Cluster Manager to join our team within the Perth Region. If you're ready to take your retail career to the next level, this is your next adventure. Why Join Us? Competitive Base SalarySuper Quarterly Profit...

  • Cluster Head

    3 weeks ago

    Manila, National Capital Region, Philippines GD Prime Property Management Corporation Full time

    Key Responsibilities:1. Operational Management- Oversee day-to-day operations of all properties within the cluster to ensure high standards of service and management.- Implement and enforce company policies, procedures, and best practices across all sites.2. Team Leadership- Lead and mentor property managers and staff, providing guidance and support to...

  • ActiveOne: Clinic Cluster Lead

    2 weeks ago

    Manila, National Capital Region, Philippines RelianceUnited Full time $30,000 - $50,000 per year

    Client Locations: Mandaluyong, Makati, Santa Rosa LagunaThe Clinic Cluster Lead will handle clinic management in terms of daily clinic operations, engagement with staff, guidance in reports, audit compliance, etc. A coordinator and first line to engage with clinic site personnel to address day-to-day concerns. Duties and Responsibilities:Monitors compliance...

  • ActiveOne: Clinic Cluster Lead

    3 weeks ago

    Manila, National Capital Region, Philippines RelianceUnited Full time

    Client Locations: Mandaluyong, Makati, Santa Rosa Laguna The Clinic Cluster Lead will handle clinic management in terms of daily clinic operations, engagement with staff, guidance in reports, audit compliance, etc. A coordinator and first line to engage with clinic site personnel to address day-to-day concerns. Duties and Responsibilities: Monitors...

  • Cluster Head

    9 hours ago

    , Metro Manila, Philippines GD Prime Property Management Corporation Full time

    Key Responsibilities: 1. Operational Management - Oversee day-to-day operations of all properties within the cluster to ensure high standards of service and management. - Implement and enforce company policies, procedures, and best practices across all sites. 2. Team Leadership - Lead and mentor property managers and staff, providing guidance and support...

  • Luzon Broadband Territory Marketing Cluster Head

    3 weeks ago

    Manila, National Capital Region, Philippines Globe Telecom Full time

    OverviewAt Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Drives revenue for the business in the region via acquisition and usage programs.Recommends expansion areas and/or untapped...

  • Luzon Broadband Territory Marketing Cluster Head

    3 weeks ago

    Manila, National Capital Region, Philippines Globe Telecom Full time

    Overview At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Drives revenue for the business in the region via acquisition and usage programs. Recommends expansion areas and/or untapped...

  • Luzon Broadband Territory Marketing Cluster Head

    3 days ago

    Manila, Philippines Globe Telecom Full time

    Overview At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Drives revenue for the business in the region via acquisition and usage programs. Recommends expansion areas and/or untapped...

  • Supermarket Lead

    2 weeks ago

    Manila, National Capital Region, Philippines Shopee Full time ₱600,000 - ₱1,200,000 per year

    Job DescriptionTeam Leadership & Performance ManagementLead and mentor the clusters under the Supermarket team to execute strategic plans and hit performance targets.Provide coaching and support to improve seller performance and team efficiency.Work closely with Category Management and Seller Program Project Management teams to drive alignment and...