Cluster Lead

4 weeks ago

Manila, Philippines Shopee Full time
Overview

Shopee Manila, National Capital Region, Philippines is hiring for the Cluster Lead - Vendor Operations role. This position leads a team responsible for onboarding, performance management, and relationship-building with vendor brands.

Responsibilities
  • Lead a team of Vendor Operations Customer Facing Specialists responsible for onboarding, performance management, and relationship-building with brands.
  • Oversee the onboarding process for new shops, providing training and support to help brands navigate Shopee's systems and processes.
  • Analyze shop performance metrics, including fulfillment rates, product quality, and customer feedback; implement strategies to improve vendor performance and compliance with company standards.
  • Act as the point of escalation for complex brand-related issues; collaborate with cross-functional teams to resolve disputes, address fulfillment concerns, and ensure timely and accurate services.
  • Identify opportunities for process improvements within the vendor operations workflow; implement automation and efficiency measures to streamline operations and enhance brand satisfaction.
  • Generate regular reports on shop performance, compliance, and operational efficiency; provide insights to management for decision-making and strategic planning.
  • Cultivate strong relationships with key brands, serving as the primary point of contact for escalations and strategic discussions; work collaboratively to drive mutual growth and success.
  • Focus on category growth of FBS shop, brand management, JBP collaboration, and negotiating commercial terms.
  • Focus on sales growth, SKU and sourcing efficiency, conversion rate, and enhancing stock management strategy.
Qualifications
  • Bachelor's degree in Business, Operations Management, or a related field.
  • Proven experience in brand management, vendor operations, supply chain management, or a related field.
  • Strong analytical and problem-solving abilities.
  • Excellent communication and negotiation skills.
  • Proficient in using brand management systems and software.
  • Ability to lead and motivate a team to meet and exceed performance targets.
  • Detail-oriented with a focus on accuracy and quality assurance.
Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Sales, Business Development, and Strategy/Planning
  • Industries: Internet Marketplace Platforms and Technology, Information and Internet
#J-18808-Ljbffr

  • Cluster Lead

    1 week ago

    Manila, National Capital Region, Philippines Shopee Full time $104,000 - $130,878 per year

    About The TeamShopee is a dynamic e-commerce platform dedicated to providing an exceptional shopping experience for our customers. We are looking for a highly motivated and organized Cluster Lead for Vendor Operations to join our growing team.Job DescriptionLead a team of Vendor Operations Customer Facing Specialists responsible for onboarding, performance...

  • Cluster Head

    4 weeks ago

    , Metro Manila, Philippines GD Prime Property Management Corporation Full time

    Key Responsibilities: 1. Operational Management - Oversee day-to-day operations of all properties within the cluster to ensure high standards of service and management. - Implement and enforce company policies, procedures, and best practices across all sites. 2. Team Leadership - Lead and mentor property managers and staff, providing guidance and support...

  • Cluster Business Intelligence Manager

    1 week ago

    Manila, Philippines Rhenus Logistics Full time

    Cluster Business Intelligence Manager - Philippines, Vietnam & Korea The Rhenus Group is one of the leading logistics specialists with global business operations and annual turnover amounting to EUR 7.5 billion. 40,000 employees work at 1,320 business sites in more than 70 countries and develop innovative solutions along the complete supply chain. As the...

  • Clinic Cluster Lead

    2 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Clinic Cluster Lead Registered Nurse Posted today Job Description Are you a skilled and compassionate healthcare professional ready to take the next step in your leadership journey? We’re looking for a Nurse Supervisor who can inspire teams, elevate patient care, and drive service excellence. If you thrive in a fast-paced clinical setting and are...

  • Luzon Broadband Territory Marketing Cluster Head

    4 weeks ago

    Manila, Philippines Globe Telecom Full time

    Overview At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Drives revenue for the business in the region via acquisition and usage programs. Recommends expansion areas and/or untapped...

  • Supermarket Lead

    6 days ago

    Manila, Philippines Shopee Full time

    Job Description Team Leadership & Performance Management Lead and mentor the clusters under the Supermarket team to execute strategic plans and hit performance targets. Provide coaching and support to improve seller performance and team efficiency. Work closely with Category Management and Seller Program Project Management teams to drive alignment and...

  • Supermarket Lead

    5 days ago

    Manila, Philippines Shopee Full time

    Job Description Team Leadership & Performance Management Lead and mentor the clusters under the Supermarket team to execute strategic plans and hit performance targets. Provide coaching and support to improve seller performance and team efficiency. Work closely with Category Management and Seller Program Project Management teams to drive alignment and...

  • Regional Sales Manager

    3 weeks ago

    , Metro Manila, Philippines Sun Life Full time

    Regional Sales Manager - Territory 3, Cluster 3B Join to apply for the Regional Sales Manager - Territory 3, Cluster 3B role at Sun Life . You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are...

  • Cluster Lead

    2 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Cluster Lead Vendor Operations jobs in Manila Posted 1 day ago Job Description Primary Responsibilities Assist in identifying and evaluating potential suppliers, negotiate prices, terms and secure most cost-effective options for the organization. Process purchase requisitions and purchase orders and ensure timely delivery of goods and services. Monitor...

  • Regional Sales Manager

    4 weeks ago

    Manila, Philippines Sun Life Financial Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...