Cluster Lead

2 weeks ago

Manila, Philippines Shopee Full time

Overview Shopee Manila, National Capital Region, Philippines is hiring for the Cluster Lead - Vendor Operations role. This position leads a team responsible for onboarding, performance management, and relationship-building with vendor brands. Responsibilities Lead a team of Vendor Operations Customer Facing Specialists responsible for onboarding, performance management, and relationship-building with brands. Oversee the onboarding process for new shops, providing training and support to help brands navigate Shopee's systems and processes. Analyze shop performance metrics, including fulfillment rates, product quality, and customer feedback; implement strategies to improve vendor performance and compliance with company standards. Act as the point of escalation for complex brand-related issues; collaborate with cross-functional teams to resolve disputes, address fulfillment concerns, and ensure timely and accurate services. Identify opportunities for process improvements within the vendor operations workflow; implement automation and efficiency measures to streamline operations and enhance brand satisfaction. Generate regular reports on shop performance, compliance, and operational efficiency; provide insights to management for decision-making and strategic planning. Cultivate strong relationships with key brands, serving as the primary point of contact for escalations and strategic discussions; work collaboratively to drive mutual growth and success. Focus on category growth of FBS shop, brand management, JBP collaboration, and negotiating commercial terms. Focus on sales growth, SKU and sourcing efficiency, conversion rate, and enhancing stock management strategy. Qualifications Bachelor's degree in Business, Operations Management, or a related field. Proven experience in brand management, vendor operations, supply chain management, or a related field. Strong analytical and problem-solving abilities. Excellent communication and negotiation skills. Proficient in using brand management systems and software. Ability to lead and motivate a team to meet and exceed performance targets. Detail-oriented with a focus on accuracy and quality assurance. Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Sales, Business Development, and Strategy/Planning Industries: Internet Marketplace Platforms and Technology, Information and Internet #J-18808-Ljbffr

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