
Vendor Operations
5 days ago
About The Team
The
Customer Facing - Shop Lead
ensures smooth operations across teams, managing inventory, deliveries, and resolving issues. They act as a liaison for performance updates and issue resolution, ensuring stakeholder alignment.
The role also involves maintaining compliance, managing after-sales, conducting onboarding, training, and collaborating with teams to optimize operations and address challenges like fraud or cancellations.
Job Description
Operational Performance & Coordination
- Represent Vendor Operations (VOps) in Brand meetings, JBPs, and BRs, providing performance updates.
- Act as the main liaison between Brands, BD, Warehouse teams, and other stakeholders regarding operational performance, shop performance, and issue resolution.
- Coordinate delivery schedules, inbound/outbound processes, and inventory management to prevent delays or errors.
- Oversee the health of inventory by addressing RTS scheduling, non-moving stocks, and expired items.
Issue Resolution & Root Cause Analysis
- Resolve operational issues, including incorrect deliveries, incomplete shipments, penalties, and buyer escalations.
- Monitor returns, refunds, and shop penalties, identifying recurring problems and addressing root causes.
- Ensuring that warehouse claims (damaged, expired, missing) are happening and ensure proper pre- and post-checking for all requests.
- Address operational challenges raised by SBS, KAMs, suppliers, and brands, ensuring swift resolutions and proactive communication.
Compliance & After-Sales Management
- Ensure compliance with expiration date policies, fast shipping criteria, and listing accuracy to maximize customer satisfaction.
- Develop after-sales agreements aligned with warehouse and returns processes.
- Ensure resolution of DTI cases and disputes within target SLAs, negotiating outcomes effectively.
Stakeholder Training & Alignment
- Conduct regular training sessions for internal and external stakeholders on features, processes, and compliance updates.
- Oversee onboarding and offboarding of shops, ensuring proper training, whitelisting, and reconciliation within SLA timelines.
Strategic Planning & Collaboration
- Collaborate with warehouse and brand teams to optimize inbound quantities and storage capacity for SKUs.
- Coordinate with internal PICs for API integrations and ensure timely payment reconciliations
Requirements
- Graduate of any 4-year course
- Experience in Customer Relationship Management, Background in logistics, fulfillment or warehouse operations is a plus.
- Excellent communication and customer service skills, with strong problem-solving and strategic thinking.
- High proficiency in MS Office, especially MS Excel and Google Sheets, for data analysis and reporting.
- Strong written communication and capable of multitasking and handling multiple escalations simultaneously.
-
Vendor Administrator
4 days ago
Manila, National Capital Region, Philippines Private Advertiser Full time ₱900,000 - ₱1,200,000 per yearWe are seeking a Vendor Admin to support our growing Procure-to-Pay (P2P) operations. This role is critical to maintaining accurate vendor data, ensuring compliance with company policies, and supporting seamless vendor management processes. The Vendor Admin will work closely with our procurement, finance, and accounts payable teams to manage vendor...
-
Vendor Operations – Customer Facing
4 days ago
Manila, National Capital Region, Philippines Shopee Full time ₱600,000 - ₱1,200,000 per yearJob DescriptionOversee and ensure compliance in delivery schedules, inventory management, and logistics processes.Resolve operational issues such as delivery errors, penalties, and escalations.Monitor and address returns, refunds, and shop penalties by identifying root causes.Manage warehouse claims and ensure proper checking procedures.Ensure adherence to...
-
Vendor and Partner Management Expert
4 days ago
Manila, National Capital Region, Philippines Globe Telecom Full time ₱1,500,000 - ₱2,500,000 per yearAt Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job DescriptionThe vendor management expert is responsible for managing the company's relationships with partners and vendors. This includes identifying,...
-
Associate, Vendor Management/Philippines
2 days ago
Manila, National Capital Region, Philippines Circles Full time ₱900,000 - ₱1,200,000 per yearAbout UsFounded in 2014, Circles is a global technology company reimagining the telco industry with its SaaS platform - Circles X, helping telco operators launch and operate successful digital brands through its offerings.Having pioneered a successful blueprint for disrupting the telco space in Singapore, Circles has since launched its own digital telco,...
-
Medical Administrative Assistant
4 days ago
Manila, National Capital Region, Philippines Operations Army Full time ₱900,000 - ₱1,200,000 per yearJob Title: Medical Administrative Assistant (ABA / Autism Therapy Clinic)Location: RemoteSchedule: Full-time, 9:00 AM - 5:00 PM PSTApply Were seeking a highly organized and proactive Medical Administrative Assistant with direct experience in ABA (Applied Behavior Analysis) or autism therapy clinics. This role is fully back-office and focuses on providing...
-
Vendor Service Rep
4 days ago
Manila, National Capital Region, Philippines RealPage Inc Full time ₱150,000 - ₱250,000 per yearOverview:The Vendor Compliance Specialist receives inbound phone, chat, or email inquiries from property management professionals, vendors, and insurance agents requiring assistance with RealPage software products. The specialist quickly responds to the call, chat, or email, diagnoses the issue, accurately records all issues in the CRM tool, and provides a...
-
Vendor Master Data Team Lead
4 days ago
Manila, National Capital Region, Philippines Cambridge University Press & Assessment | Manila Full time ₱33,000 - ₱43,000 per yearVendor Master Data Team LeadWork setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two days a week to apply.Work schedule: Monday to Friday, 3PM to 11PM Manila time, overlaps with UK operating hoursEmployment type: PermanentLocation: Makati City, Metro ManilaPay range: We value transparency and...
-
Vendor Master Data Team Lead
4 days ago
Manila, National Capital Region, Philippines Cambridge University Press & Assessment Full time ₱33,000 - ₱43,000 per yearSalary:Php 32,000 to 43,000- Location:Manila- Country:Philippines- Business Unit:Finance- Vacancy Type:Permanent- Closing Date:27 September 2025Meet the recruiterHannah HeraduraVendor Master Data Team LeadWork setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two days a week to apply.Work...
-
Vendor Master Data Team Lead
4 weeks ago
Manila, National Capital Region, Philippines Cambridge University Press & Assessment Full timeVendor Master Data Team Lead - 6353Join to apply for the Vendor Master Data Team Lead role at Cambridge University Press & Assessment.Work setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two days a week to apply.Work schedule: Monday to Friday, 3PM to 11PM Manila time, overlaps with UK...
-
Vendor Debits Process Lead
4 days ago
Manila, National Capital Region, Philippines Capgemini Full time ₱900,000 - ₱1,200,000 per yearVendor Debits Process Lead Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the...