Workforce Management Executive

About UsHelpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative...

We’re looking for a Workforce Analyst who can track performance metrics, analyze trends, and manage reporting systems that drive continuous improvement. You’ll work closely with operations and team leads to ensure performance data is accurate, dashboards are up to date, and insights are turned into action. This role requires strong analytical skills,...

About the role We are seeking a skilled Workforce Management Forecaster to join our dynamic team at Lumina Datamatics Corp. This full-time role is based in Cebu IT Park and is responsible for forecasting and optimizing workforce requirements to meet the evolving needs of our customers. What you'll be doing Develop and manage short-term and long-term...

Job Summary:The Manager – Workforce Management is responsible for leading the WFM team in planning, forecasting, scheduling, and real-time management of contact center operations to achieve optimal service levels and operational efficiency. The role ensures that staffing levels align with business requirements while maintaining cost-effectiveness and...

We are seeking a detail-oriented and analytical Workforce Specialist with 2–3 years of hands-on experience using the Genesys Workforce Management (WFM) platform. The ideal candidate will be responsible for forecasting, scheduling, real-time monitoring, and reporting to ensure optimal staffing and service levels across our contact center operations.Key...

Overview Job title: WFM ManagerAccount: HealthcareType of Support: VoiceWork set up: 100% Onsite in CebuWork shift: US Business HoursSalary: Up to 68KStart date: ASAP Job Description Leading a team for performing data analysis and reporting statistical reports and key trends as support for business decisions. Daily, Month end and Quarter end Report...

RELX | Quezon City, National Capital Region, Philippines Workforce Management Analyst I The Workforce Management Analyst I is responsible for forecasting, scheduling, reporting and real‑time management of telephonic/voice, e‑mail and chat operations for various teams in REPH and offshore business unit partners. Responsibilities Analyze workforce metrics,...

Qualifications: • 3+ years Workforce Management experience, focused on Scheduling & Intraday management • Strong in schedule planning, forecasting, and staffing adjustments • Able to work onsite and handle basic real-time escalations when needed

Teleperformance is seeking a dedicated and experienced Workforce Management Team Lead to join our dynamic team in Cebu City, Cebu. As the Workforce Management Team Lead, you will play a crucial role in ensuring the efficient and effective staffing of our call center operations. This is a full-time position, offering an opportunity to contribute to the...

Assist in overseeing the daily performance of the Forecast and Scheduling. Tracks Team Attendance Timekeeping Record. Handles the documentation related to company policy deviation on schedule adherence. Conducts performance appraisals on Schedule analysts periodically. Alerts Operations on any potential or real risk to the production team with regards to...