Workforce Analyst

We’re looking for a Workforce Analyst who can track performance metrics, analyze trends, and manage reporting systems that drive continuous improvement. You’ll work closely with operations and team leads to ensure performance data is accurate, dashboards are up to date, and insights are turned into action. This role requires strong analytical skills, attention to detail, and a systems-oriented mindset. Why You’ll Want to Join You will be paid in USD (bi-monthly: every 15th and 30th) Up to 14 days of Paid Time Off annually (starting Day 1) Observance of Holidays based on your location 100% remote setup so you can work wherever you feel most productive Collaborate with a global marketing and operations team Help build and refine systems that measure performance across SEO, Paid Ads, and QA What You’ll Work On Performance Tracking and Analysis Collect, track, and analyze operational and performance data across multiple departments Maintain dashboards and reports that provide visibility into productivity, accuracy, and efficiency Identify performance trends, bottlenecks, and areas for improvement Support weekly and monthly reporting for leadership with clear metrics and actionable insights Process Optimization and Reporting Build and refine reporting templates and KPI dashboards Collaborate with QA and Operations Managers to validate data and improve reporting accuracy Support planning and forecasting through workforce and capacity analysis Ensure data consistency and reliability across systems and teams Cross-Team Support Work with team leads to share insights and clarify data discrepancies Provide recommendations to improve workflow visibility and team efficiency Help develop new metrics as processes evolve and tools are introduced What You Bring 2 to 4 years of experience in operations analysis, workforce analytics, or business process reporting Strong understanding of metrics tracking, KPI management, and data visualization Proficiency in Google Sheets, Excel, or Looker Studio (Data Studio) Experience in a BPO, marketing operations, or SaaS environment preferred Detail-oriented with the ability to manage multiple data sources and deadlines Comfortable working independently in a remote, fast-paced setup Nice to Have Experience with automation tools, SQL, or Airtable Familiarity with marketing analytics or campaign performance data Understanding of workforce management or resource forecasting Ability to translate data insights into clear, practical recommendations How to Apply Please include: Your updated resume highlighting operations and analytics experience A short 1–2 minute Loom video introducing yourself and explaining your approach to performance reporting or data visualization Only candidates who submit a Loom video will move forward. If you enjoy finding clarity in data, improving workflows, and supporting decision-making with solid analytics, this role gives you the opportunity to help shape how an AI-driven marketing operations team measures success. Application Process Overview Our comprehensive selection process ensures we find the right fit for both you and our clients: Initial Application – Submit your application and complete our prequalifying questions Video Introduction – Record an video introduction to showcase your communication skills and work experience Role-Specific Assessment – Complete a homework assignment tailored to the position (if applicable) Recruitment Interview – Initial screening with our talent team Executive Interview – Meet with senior leadership to discuss role alignment Client Interview – Final interview with the client team you’d be supporting Job Offer – Successful candidates receive a formal offer to join the team Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We’ll keep you informed throughout the process and provide feedback at each step. #J-18808-Ljbffr