Implementations Specialist

Posted today

Job Viewed

Tap Again To Close

Implementations Specialist – Pasay

Job Description

• Work Address: MOA, Pasay
• Work Set-up: Hybrid (1-2x a month RTO)
• Work Schedule: Night Shift (starts at 9pm)

DUTIES and RESPONSIBILITIES:

• Delight customers by providing timely, expert advice
• Act as the first level of support for questions, issues, and common tasks
• Prioritize cases and respond to inquiries with speed and precision
• Use written and verbal communication to resolve complex, technical issues
• Support the overall objective of Medallia
• Carry out ad hoc tasks or activities associated with the Technical Support Agent functions
• and/or tasks within the capability and pay grade of the Technical Support Agent as may be assigned.

• Pay grade of the Technical Support Agent as may be assigned.

QUALIFICATIONS:

• Must have a Bachelor's Degree
• Must have at least 1 year of experience in customer-focused, support environment
• Must have experience in providing support via email and phone
• Must have experience in troubleshooting SaaS applications
• Experience with Service Cloud knowledge a plus

BENEFITS OFFERED:

• VL/SL credits
• Certified Great Place to Work
• Hybrid Work Set-up
• Equipment is provided (Laptop/Desktop)
• Work-life Balance
• Telecommunication Allowance for Team Leaders and Up

Job Type: Full-time

Application Question(s):

• Years of experience in customer-focused support role
• Years of experience in providing support via email and phone
• Years of experience in troubleshooting SaaS applications
• Years of experience in and Service Cloud
• Are you okay with the set-up and location
• Reason for leaving

This advertiser has chosen not to accept applicants from your region.

0

Junior Technical Support

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

COMPANY PROFILE: A well-established BPO company that is well-committed in providing business outsourcing needs to its clients

Position: Technical Support Agent

• Work Location: MOA Pasay City
• Work Schedule: Night Shift (1x-2x a month RTO)
• Salary: Php 30,000 - Php 40,000 gross
• Work Set Up: Hybrid Setup

JOB REQUIREMENTS:

• Bachelor's degree in IT, Computer Science, or related field (or equivalent work experience)
• Experience in technical support, troubleshooting, or customer service preferred
• Knowledge of basic networking, operating systems, and common software applications
• Ability to work in shifting schedules and handle multiple tasks effectively
• Troubleshoot hardware, software, and network-related issues
• Ensure excellent customer service and maintain client satisfaction

RECRUITMENT PROCESS: (ONLINE)

This is Direct hiring

Job Types: Full-time, Permanent

• Company Christmas gift
• Company events
• Flextime
• Health insurance
• Life insurance
• Opportunities for promotion
• Promotion to permanent employee

This advertiser has chosen not to accept applicants from your region.

1

Technical Support Representative

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

Respond to customer inquiries via phone, email, and chat.

Provide accurate information about products and services.

Resolve customer issues and complaints efficiently.

Maintain detailed records of customer interactions.

Collaborate with team members to enhance service quality.

Meet performance metrics and contribute to team goals.

No BPO experience needed – We\'ll train you

Willing to work Onsite with a professional & supportive team

Competitive Salary package and Incentives

Paid Training & Incentives

13th Month Pay + Paid Time Off

Anniversary Bonus +

Site :

MOA Pasay – Two E-com Center: G/F, Three-Ecom Center, Seaside Blvd. corner Harbor Drive, MOA Complex

This advertiser has chosen not to accept applicants from your region.

2

Technical Support Agent

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

COMPANY PROFILE: A well-established BPO company that is well-committed in providing business outsourcing needs to its clients

Position: Technical Support Agent

Work Location: Pasay City

Work Schedule: Monday-Friday

Salary: Php 30,000 - Php 35,000 gross

Work Set Up: Hybrid Setup (1x-2x a month RTO)

JOB REQUIREMENTS:

• Associate Degree Holder or Bachelor\'s Degree Holder
• Minimum 1-3 years of experience in a customer-focused, support environment
• Has experience in providing support via email and phone
• Work experience in troubleshooting SaaS applications
• Communication Skills

RECRUITMENT PROCESS: (ONLINE)

This is Direct Hirings

Job Types: Full-time, Permanent

• Company events
• Health insurance
• Paid training
• Promotion to permanent employee

This advertiser has chosen not to accept applicants from your region.

3

Technical Support Agent

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

Infinit-O isn\'t just about business process optimization, we\'re about people. For over 20 years, we\'ve been helping some of the world\'s fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our world-class Net Promoter Score of 75 reflects our commitment to excellence and client satisfaction.

But what truly sets us apart is our culture. At Infinit-O, we believe that diversity, equity, and inclusion are the foundation of innovation and sustainable growth. We embrace differences, empower perspectives, and create equal opportunities for everyone. Our people-first approach has earned us the Great Place To Work Certification three times, and as a B Corp Certified company, we\'re dedicated to making a positive impact not just in business, but in the communities we serve.

With a highly engaged and innovative team, we don\'t just optimize processes, we also create meaningful change.

What is the role that we need?

Key Responsibilities

• Delight customers by providing timely, expert advice
• Act as the first level of support for questions, issues, and common tasks
• Prioritize cases and respond to inquiries with speed and precision
• Use written and verbal communication to resolve complex, technical issues
• Support the overall objective of the Client
• Carry out ad hoc tasks or activities associated with the Technical Support Agent functions and/or tasks within the capability and pay grade of the Technical Support Agent as may be assigned.

Requirements

• Graduate of B.S. Computer Science or similar degree
• Minimum 1-3 years of experience in a customer-focused, support environment
• Proven track record of driving change focused on improving the customer experience
• Foreign language fluence preferred (Spanish, Mandarin, Japanese, Korean)
• Experience with Medallia and Service Cloud knowledge a plus
• Ability to learn on the fly and prioritize conflicting tasks

This advertiser has chosen not to accept applicants from your region.

4

Technical Support Specialist

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

WORK SET-UP: FULLTIME ON-SITE

SUMMARY:

If you\'re passionate about being helpful, and supportive, focusing on customers, and having fun then we have the perfect opportunity for you. You will have the opportunity to represent our company by speaking directly with our rapidly growing base of happy customers. You will be educating, problem-solving, and most importantly delivering memorable and meaningful experiences while helping our small business customers realize the full potential of our platform.

PRIMARY RESPONSIBILITIES:

• Serve as the first point of contact for customer inquiries via chat and email.
• Provide Tier 1 support: basic troubleshooting, account assistance, and guided resolutions.
• Provide Tier 2 support: advanced troubleshooting, incident investigation, and system-level diagnostics.
• Assist with API integrations by guiding customers on setup, configuration, and troubleshooting errors.
• Manage tickets through internal platforms (e.g., Zendesk, Freshdesk, JIRA, or ServiceNow), ensuring proper tagging, categorization, and timely resolution.
• Collaborate with engineering and product teams to escalate complex technical issues.
• Support e-commerce clients with order management, payment gateway issues, store integrations, and plugin functionality.
• Document technical solutions, update internal knowledge bases, and contribute to workflow improvements.
• Participate in product training and continuous learning to stay updated on system updates and API changes.

Requirements:

• 1+ year(s) of experience in B2B customer support or technical support role in global SAAS companies
• Knowledgeable in API integrations (REST, SOAP, webhooks) and troubleshooting connectivity/authentication issues.
• Experience with ticketing systems and workflow management tools (Zendesk, Freshdesk, JIRA, ServiceNow, or similar).
• Strong written and communication skills with fluent English
• Tech-savvy & interested in learning technical skills
• Excel experience is a plus
• Driven demeanor with an ability to remain calm and professional in all circumstances
• Ability to quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures
• Monday-Friday - 09:00-18:00

Job Type: Full-time

Ability to commute/relocate:

• Pasay: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• How many years of experience do you have in SaaS?
• How many years of experience do you have in B2B?
• How many years of experience do you have in Technical support representative supporting tier 2?

Experience:

• Technical Support Representative: 1 year (Required)

Language:

Application Deadline: 09/27/2025

Expected Start Date: 09/30/2025

Job Type: Full-time

• Paid training

Ability to commute/relocate:

• Pasay: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Technical support: 1 year (Required)
• api integrations: 1 year (Required)
• customer service: 1 year (Required)
• email support: 1 year (Required)
• chat support: 1 year (Required)
• ticketing: 1 year (Required)
• workflows: 1 year (Required)

Willingness to travel:

• 100% (Required)

This advertiser has chosen not to accept applicants from your region.

5

Technical Support Representative

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

Hiring for Technical Support Agent

- MOA, Pasay City

- Night shift

___

• Act as the first level of support for questions, issues, and common tasks
• Use written and verbal communication to resolve complex, technical issues

___

JOB REQUIREMENTS

• Associate Degree Holder or Bachelor\'s Degree Holder
• 1-3 years of experience in a customer-focused, support environment
• Work experience in troubleshooting SaaS applications
• Experience with Service Cloud knowledge a plus

Job Type: Full-time

Pay: Up to Php30,000.00 per month

Application Question(s):

• Are you amenable to work on night shift?

Experience:

• Technical Support (BPO): 1 year (Preferred)
• Troubleshooting SaaS applications: 1 year (Preferred)
• Service Cloud: 1 year (Preferred)

This advertiser has chosen not to accept applicants from your region.

6

Technical Support Agent

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

Infinit-O is about people. For over 20 years, we\'ve been helping some of the world\'s fastest-growing companies in Financial Services, Healthcare, and Technology achieve strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our Net Promoter Score of 75 reflects our commitment to excellence and client satisfaction.

But what sets us apart is our culture. We believe diversity, equity, and inclusion are the foundation of innovation. Our Great Place To Work Certification three times, and B Corp Certification demonstrate our commitment to positive impact.

What is the role that we need?

Key Responsibilities

• Delight customers by providing timely, expert advice
• Act as the first level of support for questions, issues, and common tasks
• Prioritize cases and respond to inquiries with speed and precision
• Use written and verbal communication to resolve complex, technical issues
• Support the overall objective of the Client
• Carry out ad hoc tasks or activities associated with the Technical Support Agent functions
• and/or tasks within the capability and pay grade of the Technical Support Agent as may be assigned.

This advertiser has chosen not to accept applicants from your region.

7

Technical Support Analyst

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

Visa is a world leader in payments and technology. Our Technical Solutions Analyst role provides technical support to financial institutions utilizing CMS products, coordinating with internal teams to meet client objectives.

Qualifications

• Bachelor's Degree in Information Technology or equivalent
• Minimum 5 years in an external-facing technical support role in financial services or software
• Experience with API integrations and SaaS product support
• Strong communication and client relationship skills
• Role is based in Pasay, Manila

Additional Information

• EEO Employer
• Hybrid position; days in office to be confirmed

This advertiser has chosen not to accept applicants from your region.

8

Technical Support Representative

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

About Infinit-O: 18 years in business, Net Promoter Score 71, and a culture focused on delivering value to clients.

What is the role?

We are seeking someone who can answer phone calls from clients to identify and resolve technical issues in Windows and iOS environments.

Specific Duties & Responsibilities

• Determines eligibility by comparing client information to requirements
• Answer phone calls from clients to identify and resolve technical issues
• Utilize active listening and empathy
• Meet or exceed call center metrics

Requirements

• 1-2 years in customer service/support
• Experience in technical support of SaaS applications
• Call center experience preferred

This advertiser has chosen not to accept applicants from your region.

9

What other jobs are popular in this category?

Explore these high-demand roles to expand your search.

Locations:

• Pasay, MOA and nearby

#J-18808-Ljbffr

---