Client Implementation Specialist

Job Description

The Technical Implementation Specialist sits within the Customer Implementation & Professional Services group. This role performs remote and onsite technical work to fulfill the customer contracts in product installation, Move, Add and Change (IMAC).

This role can also be involved in sales and pre-sales stage to verify the pre-requisites for an accurate contract from the technical side. Also, this role provides consultancy to other roles CIPS group regarding technical/product related questions. This role owns customer technical experience during product on the boarding phase.

Role Responsibilities:

• Perform installations, upgrades and migrations of a mixture of products using globally consistent methodologies – both remotely and on customer site.
• Complete tasks outlined in project plans and agreements with customers.
• Liaise with customer IT departments to ensure efficient product installation and support.
• Drive potential product implementation issues to a timely and successful resolution, minimizing and/or avoiding any customer impact.
• Provide technical expertise to other Implementation teams and SAM teams.
• Collaborate with support partners and product specialists to ensure product specialization.
• Maintain awareness of relevant technical and product trends through self-learning/study, training classes, and job shadowing.
• Work in a fast-paced environment to deliver projects independently.
• Continually promote standard processes and elevate issues accordingly.

Qualifications and Experience Required:

• Excellent knowledge and hands-on experience in operating systems (Linux and Windows) and networking technologies.
• Experience in a customer-facing technical service role.
• Good problem management, solve, and analytical skills.
• Ability to work virtually to successfully deliver projects or resolutions to issues.
• Independent worker with excellent time management and issue skills, and able to work through
• Proficient in English, able to use English as a working language with internal teams and customers.
• Multi-tasked, able to succeed in a meaningful environment.
• RHCSA, RHCE, RHCA, CCNA, CCNP or CCIE is a plus.
• Coding skills is an advantage.

Certifications/ Education: Graduate degree or equivalent experience in technical studies or information technology with knowledge of computers, networking or use of technology in the financial industry

LSEG is committed to encouraging a diverse, equitable, an inclusive work environment, ensuring equal opportunities for all employees, regardless of their background. We offer great employee benefits to make sure everyone performs to the best of their abilities. We offer a hybrid working model.

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.