Operations Implementation Specialist

3 weeks ago

Pampanga Philippines Buscojobs Full time

Operations Implementation Specialist (P...)

Posted today

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Job Description
  • Discussing and coordinating the requirements with clients
  • Clerical works such as filing, sorting and creating reports
  • Updating records and solving customer issues
  • Completing other tasks as assigned by Reporting Manager
Job Qualification
  • Fresh graduates are welcome
  • With BOSH training/ certification
  • Willing to travel outside the Pampanga area (fieldwork)
  • Excellent in communication
  • Computer literate (MS Word, MS Excel)
  • Can start ASAP
  • Job Types: Full-time, Permanent
  • Schedule: 8 hour shift, Shift system
  • Supplemental Pay: 13th month salary, Overtime pay

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Operations Specialist (Ayala Marquee Mall)

Posted today

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Job Description
  • Onsite supervisor in the mall
  • Will be stationed in, and will be the person-in-charge of the etaily operations office located in the assigned mall
  • Will be the acting person-in-charge for any fulfillment-related escalations by mall merchants
  • Assist in the creation of standard operating procedures prior to the launch of the project
  • Enforce the standard operating procedures post-launch
  • Handling of the admin portal
  • Monitoring of fulfillment-related key performance indicators (e.g., fulfillment rate, response rate, cancellation rate, etc) of all the merchants within their assigned mall
  • Ensure that merchants remain active on their stores (e.g., merchant's items have sufficient inventory, are entertaining customer inquiries, etc)
  • Entertain and address any escalations from any of the merchants within the mall
  • Coordination with the clients' offline team for any alignment needed for both online and offline marketing campaigns
  • Creating and sharing of daily performance reports on fulfillment
  • Fulfillment and logistics of cross-orders
  • Monitoring the statuses of each order that needs to be fulfilled
  • Booking of the 3PL for cross-orders
  • Coordination with mall-runners to pick up the items from multiple malls
  • Leadership
  • Lead and manage a team, which consists of at least 2 runners

Key Qualifications

  • Bachelor’s Degree in Management, Industrial Engineering, or equivalent
  • At least 2 years work experience in the related field (warehouse operations experience is an advantage)
  • Required skill: Leadership & Communications skills
  • Proficient in MS Office especially in MS Excel
  • Willing to be assigned in Ayala MarQuee Mall
  • Open for Project Employment (6 months with an opportunity to be absorbed)
  • Job Types: Temporary, Contract, New-Grad
  • Contract length: 6-12 months

Benefits

  • Company events
  • Promotion to permanent employee
  • Schedule: 8 hour shift, Day shift
  • Supplemental pay types: 13th month salary, Overtime pay, Performance bonus

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