Administrative Officer

Administrative Officer - People Logistics | 1-Year Fixed-Term | Manila BHP Taguig, National Capital Region, Philippines About BHP At BHP we support our people to grow, learn, develop their skills and reach their potential. With a global portfolio of operations, we offer a diverse and inclusive environment with extraordinary career opportunities. Our strategy is to focus on creating a safe work environment where our employees feel strongly connected to our values and objectives, and where the capability of our people is key to our success. Come and be a part of this success. About The Role The Administrative Officer for People Logistics plays a critical role in supporting the operational and logistical needs of the team. This role ensures smooth coordination of travel and accommodation workflows, provides frontline customer service support, and maintains high standards of accuracy and responsiveness. Key Accountabilities Customer Service & Communication - Serve as the first point of contact for internal and external inquiries via phone, email, and other channels. Provide timely and professional responses to queries related to travel, accommodation, and logistics. Maintain a courteous and service-oriented approach in all interactions. Workflow Management - Review, validate, and approve travel and accommodation requests in accordance with company policies. Coordinate with vendors and travel partners to ensure bookings are accurate and cost-effective. Monitor workflow systems to ensure timely processing and escalation of pending approvals. Administrative Support - Maintain accurate records of travel and accommodation requests, approvals, and expenses. Prepare reports and summaries for management review. Assist in updating logistics-related documentation and guidelines. Problem Solving & Critical Thinking - Identify and resolve issues related to bookings, scheduling conflicts, or policy discrepancies. Apply sound judgment in handling exceptions and urgent requests. Proactively suggest improvements to existing processes for better efficiency and service delivery. Attention to Detail - Ensure all data entered into systems is accurate and complete. Double-check booking details, dates, and traveler information to avoid errors. Maintain confidentiality and data integrity at all times. Collaboration - Work closely with People Logistics team members and other departments to align on travel needs and priorities. Support team initiatives and contribute to a positive and productive work environment. About You Experience in travel administration and customer service. Proficiency in system processing. Excellent communication skills. Ability to multi-task to manage competing priorities within very tight timeframes. Proficient in using Microsoft Excel. About Our Process At BHP, we are committed to employing individuals who align with the BHP Charter Values and meet the requirements of the role. As part of the recruitment process, there are a number of checks which may be conducted to demonstrate applicant suitability for a role including police / criminal background checks, medical, drug and alcohol testing, due diligence checks, right to work checks, and/or reference checks. Supporting a Diverse Workforce The size, stability and magnitude of our business not only provides significant opportunity for professional development, but also attractive salary packages with performance-based bonuses and a best-in-class employee share program. We know there are many aspects of our employees' lives that are important, and work is only one of these, so we offer benefits to enable your work to fit with your life. These benefits include flexible working options, a generous paid parental leave policy, other extended leave entitlements and parent rooms. At BHP, we know that we are strengthened by diversity. We are an Equal Opportunity employer that is committed to making BHP a safe and inclusive workplace where everyone can thrive and be at their best every day. We are focused on creating a workforce that’s more diverse and represents the communities where we work and live, providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and recognise that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity. If you have a disability, we understand it may be helpful for us to adjust our process to make it equitable for your individual situation. Please email us at Seniority level Mid-Senior level Employment type Full-time Job function Administrative Industries Mining #J-18808-Ljbffr