Collections Administration Officer

Collections Administration Officer page is loaded## Collections Administration Officerlocations: Taguig Citytime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R9921We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldAcquire BPO is an award-winning business process outsource provider, to some of the world’s largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, **Come for a career, stay for the fun**, underscores our commitment to a vibrant, inclusive, and engaging work environment. Come for a career, stay for the fun * Day shift* HMO coverage for you and your family* Yearly Kick Off Parties with major giveaways (like the car in 2023)* Grow your career - yes, we love to promote internally* Do meaningful work and collaborate with the best* 900 promotions given each year **A Glimpse into Your New Role**As a **Collections Administration Officer,** you are primarily responsibility is managing the Collections Assistance inboxes, sending file notes and any documentations required by legal team, stakeholders and third-party partners.* Primarily responsible for managing the assigned inboxes, sending file notes and any documentation required by legal team, stakeholders and third-party partners.* Responsible for triaging customer callback requests to appropriate internal team members (e.g. collections account managers, etc.)* Tasked with providing clear and appropriate email responses to various senders such as legal advisors, external administrators, internal teams, third party partners and the likes.* Completion debt sale document requests within SLA (within the current month, debt sale as announced by the client).* Build and leverage relationships with our Customer Success Account Managers, Customer Assistance/Collections team members, Customer Resolutions team, and IT teams to ensure swift outcomes for our customers.* Managing multiple tasks with perfect accuracy and sense of urgency, within the agreed timeframes. **What You’ll Bring*** Proven written and oral communication skills* Filing, sorting, and general organisation skills* Excellent customer service skills* Is self-motivated and understanding of what needs to be done to complete tasks accordingly.* Flexible and adaptable as in this role, no two days are the sameWith a diverse global team working together, we proudly embrace and live by these shared values:* **Collaboration:** Brilliant jerks can be brilliant elsewhere.* **Impact:** Do, get it done, create impact.* **Passion:** Be positive, bring passion and energy.* **Transparency:** A transparent team can help each other. Join the A-Team and experience the A-LifeJoin the A-Team and experience the A-LifeAcquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Acquire takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. If you have provided consent and wish to withdraw it, you may click on the account settings and submit a request to delete your information. You may also inform us by writing to the address in the section on “Access Rights to Personal Data” or send us an email to Please refer to our Privacy Policy at#J-18808-Ljbffr