Collections Senior Associate

2 weeks ago


Manila, Philippines Capgemini Full time

The Collection Team Member contacts individuals with overdue accounts and conducts administrative activities to recover outstanding payments. The role requires strong communication, negotiation, and problem-solving skills for timely debt collection while maintaining a professional and empathetic approach. Contact customers via phone, email, or letters to collect outstanding debts. Negotiate repayment plans and settlements in accordance with company policies. Maintain accurate records of all communications and payment arrangements. Follow up on broken promises to pay and escalate unresolved cases. Maintain compliance with debt collection laws and company procedures. Meet or exceed daily and monthly collection targets. Qualifications and Skills At least 3 years of experience in collections in a shared service or BPO industry. Must be a college graduate. Good communication with and customer‑centricity. Effective negotiation skills to drive collections. Amenable to reporting onsite in McKinley West, Taguig. Open to work following an Australian shift. Ref. code -en_US Posted on 13 Nov 2025 #J-18808-Ljbffr



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