Client Operations Manager

The company is seeking an Operations Manager, a Warehouse Operations Manager, a Jetty Operations Manager, and a Business Operations Associate Manager.

The Operations Manager will be responsible for overseeing the logistics and trucking industry, preferably in car carrier operations. Requirements include a Bachelor's degree in Logistics, Transportation, Business Administration, or a related field, and a minimum of 4-10 years of experience in the industry.

• Bachelor's degree in Logistics, Transportation, Business Administration, or a related field.
• Master's degree or MBA is an advantage.
• Minimum of 4-10 years of experience in logistics or trucking industry.
• At least 3-5 years in a general manager role.
• Strong leadership and team management skills.
• Deep knowledge of transport law, road safety, and fleet operations.
• Strong communication, negotiation, and client management skills.
• Knowledge of vehicle types, car carrier loading systems, and safety procedures.

The Warehouse Operations Manager will oversee daily warehouse operations, manage inventory control, optimize warehouse processes, provide excellent customer service, and supervise warehouse staff. Requirements include experience in logistics and warehouse operations, strong organizational and problem-solving abilities, and excellent communication and leadership skills.

• Experience in logistics and warehouse operations.
• Strong organizational and problem-solving abilities.
• Excellent communication and leadership skills.
• Knowledge of regulatory standards and safety protocols.
• Has PEZA experience.

The Jetty Operations Manager will be responsible for overseeing the day-to-day operations, maintenance, and compliance of the Joint Operations (JO) Facility. Requirements include a Bachelor's degree in Engineering, Maritime Studies, Logistics, or a related field, and a minimum of 8-10 years of experience in terminal operations, port management, or oil & gas logistics.

• Bachelor's degree in Engineering, Maritime Studies, Logistics, or a related field.
• Minimum of 8-10 years of experience in terminal operations, port management, or oil & gas logistics.
• Strong knowledge of maritime regulations, PPA requirements, and HSSE standards.
• Experience in managing joint ventures, multi-stakeholder operations, or shared infrastructure projects.
• Proven ability to manage budgets, financial reporting, and cost optimization.
• Strong leadership and stakeholder management skills.

The Business Operations Associate Manager will develop strategies and programs to ensure that billed volume and revenue targets are being met or exceeded. Requirements include a Bachelor's degree, 2 years of experience in account management, and the ability to commute or relocate to Tanauan City.

• Develops strategies and programs to ensure that billed volume and revenue targets are being met or exceeded.
• Prepares and analyzes monitoring sheets for the monthly BV and Revenue of all the accounts per DMZ.
• Supervises Meter Consumption Analysts and prepares proactive action plan to align key programs to expected targets.
• Resolve Anti-Water Pilferage cases based on the provisions set in RA 8041 National Water Crisis Act.
• Proposes expansion projects, prepares and defends business cases and ensures approval of significant projects.
• Monitors project implementation and manages contractors.
• Develops marketing strategies and devises marketing collaterals to increase customer base and exceed monthly NWSC targets.
• Prepares monthly NWSC monitoring to ensure that targets are being met or exceeded.
• Documents and monitors new water service applications to make sure installations are executed within standards.
• Responds to customer queries and complaints; ensures that customer Service Standards are being met.
• Organizes meetings, public consultation and announcement with HOA (Homeowners Association) and customers for immediate concern.
• Manages relationships with stakeholders like the LGUs, benchmark customers, and key accounts; Handles sustainable development initiatives within the area including the TPSB and Lingap Programs.
• Conducts account profiling to understand the nature of use, current and future demands of customers to be able to design programs/projects which will bring better service to accounts within his territory.
• Prepares and evaluates NRW and works with the technical team to improve/maintain NRW level; manages pressure and supply of the DMZ.
• Ensures that all water pipe leaks are repaired immediately.
• Ensures that all customer accounts especially commercial accounts are updated.
• Develops strategies and programs to ensure that collection efficiency targets are met and AR is reduced and/or maintained within target.
• Coordinates with the Technical Operations team to ensure that wastewater target in his territory are met.
• Whenever applicable, monitors sanitation activities in his territory, and conducts survey, or monitors the survey accomplishment of service providers, for accounts which show interest in availment of desludging services.

Job Types: Full-time, Permanent. Benefits include additional leave, company Christmas gift, company events, health insurance, life insurance, and paid training.