Head Of Operations

Business Operations Associate Manager

Location: LAG, PH, 4026

Date: Sep 8, 2025

Job Segment: Operations Manager, Assistant Manager, Manager, Operations, Management

Business Operations Associate Manager - Territory Management

Job Description

Responsibilities

• Develops strategies and programs to ensure that billed volume and revenue targets are being met or exceeded.
• Prepares and analyzes monitoring sheets for the monthly BV and Revenue of all accounts per DMZ. Ensures all customer accounts are billed on a monthly basis.
• Supervises Meter Consumption Analysts and prepares proactive action plans to align key programs to expected targets.
• Resolves Anti-Water Pilferage cases based on the provisions set in RA 8041 National Water Crisis Act.
• Proposes expansion projects, prepares and defends business cases and ensures approval of significant projects; Monitors project implementation and manages contractors.
• Develops marketing strategies and devises marketing collaterals to increase customer base and exceed monthly NWSC targets.
• Prepares monthly NWSC monitoring to ensure that targets are being met or exceeded.
• Documents and monitors new water service applications to ensure installations are executed within standards.
• Responds to customer queries and complaints; ensures that customer service standards are being met.
• Organizes meetings, public consultation and announcements with HOA (Homeowners Association) and customers for immediate concerns.
• Manages relationships with stakeholders like the LGUs, benchmark customers, and key accounts; handles sustainable development initiatives within the area including the TPSB and Lingap Programs.
• Conducts account profiling to understand the nature of use, current and future demands of customers to design programs/projects that improve service to accounts within the territory.
• Prepares and evaluates NRW and works with the technical team to improve/maintain NRW levels; manages pressure and supply of the DMZ.
• Ensures that all water pipe leaks are repaired immediately.
• Coordinates with the Technical Operations team to ensure that wastewater targets in the territory are met.
• Monitors sanitation activities in the territory, and conducts surveys or monitors the survey accomplishment of service providers for accounts interested in desludging services.
• Coordinates with the Technical Operations team to ensure that wastewater targets are met.
• Performs account profiling to understand current and future demands and to design programs that improve service quality.
• Ensures that all customer accounts, especially commercial accounts, are updated and that collection efficiency targets are met; AR is reduced and/or maintained within target.

Qualifications

• Bachelor's degree in Engineering or a related field.
• Experience delivering targets in billed volume, revenues, and collections.
• Ability to create plans and strategies to deliver targets; willingness to perform field work.
• Excellent verbal, written, and interpersonal communication skills.
• Proficient in MS Office applications; strong analytical and multitasking abilities.
• Fresh graduates are welcome to apply.
• Willing to be assigned in CALABARZON.

Manila Water and its subsidiaries DO NOT charge fees in exchange for employment. You may verify Manila Water job openings at the official company site.

Job Types

• Full-time
• Permanent

Benefits

• Additional leave
• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Paid training

Location & Requirements

• Ability to commute/relocate: Tanauan City A: Reliably commute or planning to relocate before starting work (Required)

Application Details

• Application Question(s): Are you willing to do field works?
• Education: Bachelor's (Required)
• Experience: Account management: 2 years (Required)
• License/Certification: Professional driver's license (Preferred)

Note: This description consolidates multiple postings and is focused on business operations and territory management roles within the scope of water services administration.

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