Sales Support Specialist

4 weeks ago

Mandaluyong, Philippines Emapta Global Full time

Sell Smarter, Live Better: A Career That Respects Your Time

Make an impact in the world of internet solutions while enjoying balance. This role offers a steady day shift and supportive culture that values you professionally and personally.

Overview

Job Description: As a Sales Support Specialist , you’ll handle inbound calls, promote a wide range of telecom services, manage service orders, and provide real-time updates for Australian customers. This role blends sales, service, and strategy in a rewarding workday.

Job Details:

  • Employment type: Full-time
  • Shift: Dayshift (Shifting, 5:30 AM-2:30 PM and 9:00 AM-6:00 PM PH)
  • Work setup: Onsite - SM Megatower, Ortigas
Responsibilities
  • Serving as a Sales Development Representative for Australian clients
  • Promoting telecommunications services from Exetel and Superloop
  • Answering inbound sales calls professionally and in line with company guidelines
  • Performing service qualification checks using advanced web tools
  • Handling inquiries and generating leads with a customer-centric approach
  • Processing sales orders and managing service provisioning applications
  • Providing timely updates on activation status and managing provisioning follow-ups
  • Updating and completing all pending tasks on in-flight orders accurately
Qualifications
  • At least college level; high school and SHS graduates may be considered
  • At least 1 year of sales experience in any telecommunications (Telco) account
  • Strong English communication skills, both verbal and written
  • Proven experience in personal selling, upselling, and lead generation
  • High attention to detail and a strong focus on customer satisfaction
  • Demonstrates patience, courtesy, and professionalism, especially in high-pressure situations
  • Willing to work extended hours when needed
Benefits and Perks
  • Competitive salary package
  • ₱5,000 monthly performance-based incentive
  • Prime office location in Ortigas (easy access to MRT stations, restaurants, and banks)
  • HMO coverage with free dependent upon regularization
  • Salary advance program through banking partner (eligibility and approval subject to bank assessment; available to account holders with minimum 6 months company tenure)
  • Unlimited upskilling through Emapta Academy courses
  • Free 24/7 access to office gyms with a free fitness trainer
  • Exclusive Emapta lifestyle perks (hotel and restaurant discounts, and more)
  • Unlimited referral incentives across the organization
  • Standard government and Emapta benefits
  • Total of 20 annual leaves (including 5 credits convertible to cash)
  • Mentorship and exposure to global leaders and teams
  • Diverse and supportive work environment

About the client: Our client is a top-tier internet solutions provider committed to delivering high-performance connectivity to households and businesses across Australia. They focus on speed, service, and simplicity to transform the digital experience for customers.

Welcome to the Philippines Join a team that values camaraderie, excellence, and growth. Emapta is recognized as one of the Top 20 Dream Companies of Filipinos in 2024, offering stability and exciting career opportunities with international clients and a collaborative, innovative work culture. Apply now and be part of the #EmaptaEra

Location notes: Makati, Taguig, Mandaluyong, Pasig, Mandaluyong, and nearby areas are listed opportunities.

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