Sales Support

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We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world
At Acquire Intelligence, our mission is to help business work smarter.
We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence.
Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.
If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.
Advance Your Career - Join us today and be part of a team where your work makes an impact
WHY JOIN THE A-TEAM?
Come for a career, stay for the fun

• HMO coverage for you and your family**
• Yearly Kick Off Parties with major giveaways (like the car in 2023)
• Get recognized through our ‘Value Awards’
• Grow your career - yes, we love to promote internally
• Do meaningful work and collaborate with the best
• 900 promotions given each year
• 2,700+ leadership training courses
  

This role requires strong organizational and process-management skills, with a focus on streamlining the consignment process while maintaining a solid understanding of our selling platforms, systems, and operational workflows. The position centers around a core set of high-volume, repeatable tasks that vary in intensity depending on the sales cycle and the evolving needs of our sellers. In addition to core responsibilities, the team will also support in strategic projects to assist coordinators and ensure seamless execution of sales operations.---
Key Responsibilities & Time Allocation
Major Accountabilities % Allocation
Facilitate consignment process (all platforms) 80%
Project support & overflow assistance 20%
Required Knowledge/Experience/Skills

• Education: High School Diploma
• Work Experience: 2+ years in:
• Data Entry
• Customer Service
• Accounting
• Technical Skills:
• Excel (Formulas, VLOOKUP)
• Outlook, Teams, SharePoint
• Salesforce, Mercury
• Skills & Abilities
• Data entry for high volume in a deadline driven environment
• Ability to prioritize tasks effectively
• Attention to detail and ability to follow a SOP
  

Required Internal System Access & Tools

• IPWEB- Access (North America (1), Canada (5), RBA North America (61) & RBA Canada(65))
• Salesforce
• Create Leads, Opportunities and Contracts
• Add Notes/Documents to Contracts
• Mercury
• Access to PPS Packages (US & Canada)
• Access to Packages generated through MARS
• Admin Roles (listed in full detail)
• Basic Admin
• Other platforms: Onyx, iCMS, Control Tower etc.
• RASC/Sales Coordinator—Specific Permissions
• Customer Care Basic
• Manage Inventory
• Manage Seller Costs/Invoices
• Auction Support
• Auction Management
• Manage Pricing
• Inspection Basic
• Inspection Advanced
• Inventory Financial Support
• Manage Asset Package - Basic
• Manage Asset Package - Post Contract
• Finance Reports
• Manage Equipment Holds
• Manage Listings
• Manage Relist
  

Workflow Process & Communication

• Email-based tasking from SASC
• Structured email templates for Live & Online asset updates
• Notification protocol once tasks are complete
• Training Videos & Modules provided
  

Key Contacts
Internal Contact Purpose of Contact

• Strategic Accounts Sales Coordinator Support of consignments and projects
• Lead, Strategic Accounts Escalation of problems for resolution
  

SLA & Volume Metrics--#’s for add, move, & cancel assets
Metric Value
Program Launch September
Hours of Operation M–F, 8AM–5PM CST
SLA Response Time 2.5 hours
Annual Requests 10,720
Asset Volume 150,000
Total Hours Annually 4,928

• Intake member current average of asset entry per month average 2,100 assets/month
• 6 month tracking cycle showed 67,762 assets added by Intake team
  

Time Estimates by Platform & Task Type
Exhibit A & Multi-Channel Contract Creation – 3 minutes
Ritchie Bros. Live
Assets Time Estimate
1 2 minutes
2–25 20–30 minutes
26+ 30–60 minutes
IronPlanet Online
Assets Time Estimate
1 8 minutes
2–25 30–60 minutes
26+ 60–120 minutes

• Additional follow up may be required in some assets add scenarios which will impact the completion time
  

Training & Support Provided

• Sales Support Training Team
• 2-week onboarding (will be in tandem with CSG training)
• Training SOPs & Modules
  

Email Templates
Output & notification → Proper & efficient handoff once production is complete
Once all the relevant workflows have been completed, notify the SASC that the task is complete.
What We Value
We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Curious and Clever: Smart questions spark smart solutions.
• Entrepreneurial Energy: Think like an owner. Solve like a founder.
• Fast with Intent: We move fast and deliver real results.
• Laugh and Learn: We don’t take ourselves too seriously, just our results.
  

What are you waiting for?
Come for a career, stay for the fun
Join the A-Team and experience the A-Life Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Outsourcing and Offshoring Consulting

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