Workforce Management Analyst II

4 weeks ago

Cebu City, Philippines Web.com Full time

Who we are. Newfold Digital is a leading web technology company serving millions of customers globally. Our portfolio includes prominent brands such as Bluehost, HostGator, Domain.com, Network Solutions, Register.com, and Web.com. We help customers of all sizes build a digital presence that delivers results, offering extensive products and personalized support. Our strength lies in the collaboration between our people, customers, and brands. Role Overview: In this role, you will support our Customer Service Center to ensure service level agreements are met. You will analyze real-time patterns, adjust schedules, work shifts, breaks, and meetings to optimize coverage, and provide feedback on workforce management opportunities and business needs. Monitoring queues and coordinating with supervisors and managers to ensure adequate staffing are also key responsibilities. Responsibilities: Generate accurate daily, weekly, and monthly KPI reports on time. Monitor phone login compliance by agents. Review operational schedules. Record email and call data, including KPI reports. Ensure schedules are communicated effectively to employees. Coordinate with team leaders on performance and attendance. Adjust staffing levels to cover absences, lateness, and leaves, including overtime suggestions. Analyze call volume and performance metrics daily to meet service levels. Foster an environment of trust, open communication, and teamwork. Collaborate closely with team members, team leaders, support managers, and training staff. Qualifications: At least 1 year of experience in Workforce Management. Basic understanding of Internet principles, terminology, and functionality. Typing speed of 45 WPM. Proficiency in Word, Excel, and Windows. Strong analytical, critical thinking, research, and problem-solving skills. Ability to work under pressure and complete reports timely, including overtime if needed. Proactive in suggesting process improvements. Why You’ll Love Us: Work-life balance in a meaningful, exciting work environment. Celebration of diversity and inclusion, fostering a culture of belonging with numerous affinity groups. Comprehensive benefits including competitive HMO, Punctuality Bonus, generous vacation policies, and family support programs. Opportunities for learning, growth, and career development across different aspects of the business. Note: This job description covers essential functions and may be revised at any time. The company reserves the right to assign additional duties as needed. #J-18808-Ljbffr

  • Business Intelligence Analyst II

    7 days ago

    Quezon City, National Capital Region, Philippines Teleperformance Full time ₱250,000 - ₱500,000 per year

    About the roleTeleperformance is seeking a dedicated Business Intelligence Analyst II to join our dynamic team in Vertis North. In this full-time role, you will play a crucial part in supporting our call center operations and ensuring optimal workforce management. As a Business Intelligence Analyst II, you will be responsible for overseeing the efficient...

  • Transaction Risk Analyst II

    4 weeks ago

    Cebu City, Philippines RealPage, Inc. Full time

    Join to apply for the Transaction Risk Analyst II role at RealPage, Inc. Overview As a Transaction Risk Analyst II, you will work closely with a team of analysts and the Transaction Risk Manager for RealPage Payments Services Inc (RPPSI), a Third-Party Payments Processor (TPPP) and Buildium Payments (Payfac). This position assists in the day-to-day support...

  • Workforce Manager

    2 weeks ago

    Cebu City, Central Visayas, Philippines The HIRD Corp. Full time ₱480,000 - ₱816,000 per year

    Job Overview:We are seeking a proactive Workforce Manager (WFM) to drive workforce planning, scheduling, and reporting. The role requires advanced Excel skills, WFM tool expertise, and strong analytical and communication abilities to deliver actionable insights and optimize service procedures.Key Responsibilities:Create and analyze reports and dashboards...

  • Workforce Manager

    7 days ago

    Cebu City, Central Visayas, Philippines weSource Management Consultancy Firm Full time ₱1,200,000 - ₱1,440,000 per year

    We are urgently hiring for a Workforce Manager for a client located in Cebu City, Cebu PhilippinesThis is an onsite work and follows a shifting scheduleSalary is up to 120K per month based on experience and hiring result. Must have at least 3 years of Workforce Management experiece in a BPO Company (non negotiable)Candidate must possess at least a...

  • Implement Analyst II

    2 weeks ago

    Cebu City, Central Visayas, Philippines RealPage, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    OverviewThe Implementation Analyst II manages the initial implementation of the software setup of new and existing client properties for G5 and Leaselabs solutions. Using established procedures, the IA II is required to analyze client data and take the appropriate actions necessary to implement all requested products. This person should have exceptional...

  • Implementation Analyst II

    2 weeks ago

    Cebu City, Central Visayas, Philippines RealPage, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    OverviewTheImplementation AnalystII manages the initial implementation of the software setup of new and existing client properties for G5 and Leaselabs solutions. Using established procedures, the IA II is required to analyze client data and take the appropriate actions necessary to implement all requested products. This person should have exceptional...

  • Transaction Risk Analyst II

    4 weeks ago

    Cebu City, Philippines RealPage, Inc. Full time

    Join to apply for the Transaction Risk Analyst II role at RealPage, Inc. Overview As a Transaction Risk Analyst II, you will work closely with a team of analysts and the Transaction Risk Manager for RealPage Payments Services Inc (RPPSI), a Third-Party Payments Processor (TPPP) and Buildium Payments (Payfac). This position assists in the day-to-day support...

  • Workforce Management Analyst

    2 weeks ago

    Angeles City, Central Luzon, Philippines Connext Full time ₱900,000 - ₱1,200,000 per year

    Join Our Team as aWorkforce Management Analyst and work Onsite in Angeles CityAt Connext Global Solutions, we're not just about outsourcing — we're about innovating and elevating business processes for world-class companies across diverse industries, including Title and Escrow, Healthcare, Produce Distribution, Retail & Fashion, Design Consulting, and...

  • Workforce Management Analyst

    2 weeks ago

    Quezon City, National Capital Region, Philippines Risewave Consulting, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Position SummaryWe are looking for a strategic and detail-oriented Workforce Analyst or Assistant Manager to support the operational and performance goals of our Workforce Management (WFM) team. This role is responsible for overseeing real-time operations, forecasting, scheduling, and reporting across multiple business lines in a contact center or BPO...

  • Workforce Analyst

    2 weeks ago

    Cebu City, Philippines Hire Overseas Full time

    We’re looking for a Workforce Analyst who can track performance metrics, analyze trends, and manage reporting systems that drive continuous improvement. You’ll work closely with operations and team leads to ensure performance data is accurate, dashboards are up to date, and insights are turned into action. This role requires strong analytical skills,...