It Helpdesk With Scripting

IT Helpdesk With Scripting Automation Background

Makati, National Capital Region CloudConsole IT Consulting

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Job Description

Who we are : We're an IT Consulting Company founded in Sweden that follows global standards addressing the needs of businesses for growth and efficiency. Our culture at its core is centered on empowering our employees with a fast-decision-making process, a flexible IT infrastructure, and no bureaucracy. We test numerous ideas and hypotheses in business, in the product, and in marketing every single day to build the best user experience. Working with us means achieving great results with the support of highly professional peers and in a family atmosphere. We put a premium on our services as we always say to our clients, “just manage your office and we’ll take care of IT”.

What you will be doing :

• Provide technical assistance to client end-users.
• Troubleshoot customer workstation issues.
• Proactively monitor and report on client environments.
• Work with Senior Engineers, Team Leads, and Project Managers to troubleshoot client issues as they arise.
• Coordinate with the engineering team and project managers to ensure projects are carried out on time.
• Timely and accurate time log completion (with detailed notes).
• Dependable and regular attendance in the call queue.
• Proactive daily schedule communication with team members and team leader.
• Ensure proper execution and delivery of software patching, backups, alerts, antivirus, updates, hardware monitoring, ConnectWise products, TPAM, Kaseya, SSL certs, and software.
• Assist with special projects as needed.
• Other duties as needed or required.

What you bring to the table :

• Excellent communication skills in English
• Has bachelor’s degree in Information Technology, Computer Science or any related field of study
• At least 3 years of relevant experience
• Experienced in supporting small/medium-sized businesses
• Experienced in supporting Microsoft 365
• Has good knowledge of Microsoft Windows, Windows Server, Active Directory and Networking as well as in hardware and software
• Knowledge in structured cabling is nice to have.
• Must be willing to work in Makati CBD on a night shift schedule (currently, we\'re on a temporary WFH setup)

Other Requirements :

• Must have a fast, reliable DSL, Fiber, or Broadband connection (not mobile or broadband stick) as the primary internet connection with a minimum actual speed of 10MBPS.

What we offer :

• A salary package ranging from 25k to 30k depending on experience and qualification
• HMO, leave cash conversion, and communication allowance
• A culture that cultivates involvement and a positive work environment.
• An innovative technological product
• Young, professional, and goal-driven team
• Opportunity for rapid career growth
• Company-sponsored training, upskilling, and certification

Job Types : Full-time, Permanent

Salary : Php25,000.00 - Php30,000.00 per month

Benefits :

• Company events
• Health insurance
• Opportunities for promotion
• Paid training

Schedule:

• Shift system

Supplemental pay types:

• 13th month salary

This advertiser has chosen not to accept applicants from your region.

Technical Support Specialist

Makati, National Capital Region Asia Systems Group, Inc.

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Job Description

Job responsibilities

• handle various IT related jobs at the office such as installation of software, deployment of machines such as laptops and desktops, networking, troubleshooting of user issues and other regular IT jobs
• acts as data protection officer for the company - in charge of data secrurity
• monitor server logs and firewall logs
• monitor cctv cameras
• prepares inventory of assets, IT alerts/reports, monitoring logs
• prepares status reports on activities
• other technical activities

Job requirements

• graduate of 4 year computer science course
• at least 2 years experience in IT technical support role
• knowledgeable in both hardware and software troubleshooting

Salary : Php13,000.00 - Php15,000.00 per month

Benefits :

• Health insurance

Schedule:

• 8 hour shift
• Day shift

Supplemental Pay:

• 13th month salary

COVID-19 considerations: protocols on having acrylic dividers in tables, alcohol, air purifier in the office.

Ability to commute/relocate:

• Makati City: Reliably commute or planning to relocate before starting work (required)

License/Certification:

• microsoft certification (preferred)

This advertiser has chosen not to accept applicants from your region.

Technical Support Specialist

Makati, National Capital Region Asia Systems Group, Inc.

Posted today

Job Viewed

Tap Again To Close

Job Description

Job responsibilities

• handle various IT related jobs at the office such as installation of software, deployment of machines such as laptops and desktops, networking, troubleshooting of user issues and other regular IT jobs
• acts as data protection officer for the company - in charge of data secrurity
• monitor server logs and firewall logs
• monitor cctv cameras
• prepares inventory of assets, IT alerts/reports, monitoring logs
• prepares status reports on activities
• other technical activities

Job requirements

• graduate of 4 year computer science course
• at least 2 years experience in IT technical support role
• knowledgeable in both hardware and software troubleshooting

Salary : Php13,000.00 - Php15,000.00 per month

Benefits :

• Health insurance

Schedule:

• 8 hour shift
• Day shift

Supplemental Pay:

• 13th month salary

COVID-19 considerations: protocols on having acrylic dividers in tables, alcohol, air purifier in the office.

Ability to commute/relocate:

• Makati City: Reliably commute or planning to relocate before starting work (required)

License/Certification:

• microsoft certification (preferred)

This advertiser has chosen not to accept applicants from your region.

IT Technical Support

Posted today

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Job Description

Desktop Support Engineer is responsible in repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem in a timely and accurate fashion, and provide end-user assistance where required.

Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to 2nd level or 3rd level in accordance to Service Desk processes. Manage service request, software installation, new computer setups, upgrades, etc.

Qualifications :

• Must have at least 1y experience in IT Support
• Open for Project based employment (1yr renewable contract)
• Willing to work in Makati, Mon to Friday 7AM to 4PM
• Willing to render OT during weekend/restday if needed

Job Type : Fixed term

Contract length: 12 months

Schedule:

• 8 hour shift

Application Question(s):

• Are you willing to work in Ayala Makati?

Education :

• Bachelor\'s (preferred)

Experience :

• IT Support: 1 year (preferred)

This advertiser has chosen not to accept applicants from your region.

Technical Support Manager

Posted 334 days ago

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Job Description

Permanent

JOB SUMMARY A Service Supervisor is generally assigned for the upkeep of the company\'s assets deployed in different areas across the country via on-site and remote implementations. This person must be analytical and sufficiently trained in every aspect of the job. He/she is expected to deliver concise reports and outputs. ROLES AND RESPONSIBILITIES Remote and on-site asset technical support, updating and documentation. Hardware and software installation and configurations Periodical on-site asset maintenance Assists in research and development of IT hardware requirements. Monthly and concurrent processing of COP, COC, COI (Certificates of Performance, Completion, and Implementation)Oversee and manage the team

Requirements At least a graduate of any Computer, IT and any related courses With experience in remote and on-site technical support, hardware and software installation and configurations Must have at least 3 years of experience on scope of work Worked as an IT/Computer technician from a reputable company. Must have no derogatory records. With 7 years minimum of experience With team management experience Willing to work onsite in Ortigas office Willing to do field work if needed

This advertiser has chosen not to accept applicants from your region.

Ecosystem (Technical Support Representative)

Posted today

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Job Description

The Ecosystem Cloud Support Team supports the Ecosystem Cloud Sales Team as it continuously shifts from solution architecture to customer advocacy, for our clients to drive adoption and utilization of cloud services. Our goal is to build our Ecosystem relationships with key Cloud technology partners (including Microsoft, Google, Amazon) to provide resale revenue opportunities for our Ecosystem Clients across Market Units.

Primary responsibilities include :

• Help provide resolution of both internal and customer-related technical support cases.
• Proactively stay up to date with all the latest technologies regarding Google and G-Suite products and help disseminate this knowledge to the other support team members.
• Recognize and escalate difficult technical/business issues within the Sales and Customer Support Teams.
• Work with support and/or product development personnel to troubleshoot technical product issues.
• Create Knowledge Base Articles / Technical Notes
• File enhancement requests and work with product management / product marketing to understand requested product enhancements.
• Support global Ecosystem Sales Directors (ESDs) and Ecosystem Sales Enablement (ESEs) on Google Workspace add-on transactions
• Support ESEs on tracking resale orders in North America, Asia Pacific, and Europe.
• Graduate of bachelor’s degree (Preferably IT-related course), Open to college undergraduates with relevant experience.
• Must have 1 year of experience in technical support
• Good to have the following experience:
  
• Knowledge of Windows operating system architecture and security.
• Working Location: Temporary Work from home/Hybrid Set-up to Boni, Mandaluyong
• Work Schedule: Flexible Shift, Must be flexible with work hours according to business needs

This advertiser has chosen not to accept applicants from your region.

Technical Support Representative (Tsr)

Posted today

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Job Description

URGENT #HIRING for IT Service Desk and Technical Support Representative

Job Summary:

We are looking for a personable, experienced Customer Service and Technical Support Rep. professional to join our expanding team. In this role, you will provide expert advice and information to our potential customers regarding a variety of products and services offered by our company and clients. You will play a key role in increasing our profitability and sales revenue through excellence in customer service and an informed, consultative approach to selling and client conversion.

No Assessment only Initial and Final Interviews. can start ASAP just click the Application Link Below

Location: BGC, Taguig

Perks:

• Work Onsite
• HMO up to P 400,000.00 Medical HMO Insurance effective on Day 1 (Can go as high as 2 Million including 3 dependents)
• P 10, 000.00 Worth of Medicine Reimbursement on top of the HMO (Can go as high as 40,000.00 including 3 dependents)

Qualifications:

• must have a 24 Months (2yrs and up) of Technical Service Experience or ITSD Experience
• College Graduate for any computer-related course (for TSR only)
• willing to WORK ONSITE

Salary up to 35-40K Depends on your Technical Exp.

Send your updated resume Now

APPLY NOW

Job Types : Full-time, Permanent

Salary : Php35,000.00 - Php40,000.00 per month

Benefits :

• Additional leave
• Discounted lunch
• Flexible schedule
• Flextime
• Free parking
• Gym membership
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Schedule

• 8 hour shift
• Evening shift
• Fixed shift
• Flexible shift
• Late shift
• Monday to Friday
• Night shift
• Overtime
• Rotational shift

Supplemental Pay

• 13th month salary
• Anniversary bonus
• Bonus pay
• Commission pay
• Overtime pay
• Performance bonus
• Quarterly bonus
• Yearly bonus

COVID-19 considerations: All processes were done Virtually due to Covid 19 and No Assessment Conducted

NOTE: we assess applicants who have a Qualified Profile and enough BPO Experience and This is WORK ONSITE

Application Question(s):

• Highest Educational Attainment
• How long is your Technical Support Experience
• How long is your BPO Experience
• Active Contact Number

Education: Bachelor\'s (preferred)

Experience: Technical support: 1 year (preferred)

Language: English (preferred)

This advertiser has chosen not to accept applicants from your region.

Technical Support Representative (Tsr)

Posted today

Job Viewed

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Job Description

Technical Support Representative will provide technical assistance and answers to users questions, assisting users by troubleshooting problems with computer hardware or software.

Expectation :

• Excellent problem-solving skills.
• The capacity to work well within a team.
• Attention to detail.
• Logical thinking.
• Expert knowledge in how operating systems and software works.
• Interpersonal skills as you will regularly be in contact with colleagues and/or customers.

Perks :

• Medical HMO Insurance up to 400K effective on day 1 (up to 3 dependents )
• P10,000 Worth of Medicine Reimbursement on top of the HMO
• Incentives

Qualifications :

• College Graduate with 1year IT Experience in BPO industry
• 2years and 5months of IT Experience in BPO industry for College Undergraduate (Finished 4 sems)
• Excellent Communication Skills
• Amenable Work onsite

Salary : Php22,000.00 - Php35,000.00 per month

Benefits :

• Company Christmas gift
• Company events
• Flexible schedule
• Flextime
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Schedule

• 8 hour shift
• Flexible shift
• Holidays
• Overtime
• Weekends

Supplemental Pay

• 13th month salary
• Bonus pay
• Overtime pay
• Performance bonus

Ability to commute/relocate

• Taguig City: Reliably commute or planning to relocate before starting work (preferred)

Language

• English (preferred)

This advertiser has chosen not to accept applicants from your region.

Technical Support Representative (Tsr)

Posted today

Job Viewed

Tap Again To Close

Job Description

Technical Support Representative will provide technical assistance and answers to users questions, assisting users by troubleshooting problems with computer hardware or software.

Expectation :

• Excellent problem-solving skills.
• The capacity to work well within a team.
• Attention to detail.
• Logical thinking.
• Expert knowledge in how operating systems and software works.
• Interpersonal skills as you will regularly be in contact with colleagues and/or customers.

Perks, Qualifications, Salary, Benefits, Schedule, etc. are repeated above and may be consolidated in a single post to avoid duplication.

This advertiser has chosen not to accept applicants from your region.

IT Technical Support

Posted today

Job Viewed

Tap Again To Close

Job Description

Desktop Support Engineer is responsible in repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem in a timely and accurate fashion, and provide end-user assistance where required.

Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to 2nd level or 3rd level in accordance to Service Desk processes. Manage service request, software installation, new computer setups, upgrades, etc.

Qualifications :

• Must have at least 1y experience in IT Support
• Open for Project based employment (1yr renewable contract)
• Willing to work in Makati, Mon to Friday 7AM to 4PM
• Willign to render OT during weekend/restday if needed

Job Type : Fixed term

Contract length: 12 months

Schedule:

• 8 hour shift

Application Question(s):

• Are you willing to work in Ayala Makati?

Education :

• Bachelor\'s (preferred)

Experience :

• IT Support: 1 year (preferred)

This advertiser has chosen not to accept applicants from your region.

Technical Support Manager

Posted 334 days ago

Job Viewed

Tap Again To Close

Job Description

Permanent

Job Summary A Service Supervisor is generally assigned for the upkeep of the company\'s assets deployed in different areas across the country via on-site and remote implementations. This person must be analytical and sufficiently trained in every aspect of the job. He/she is expected to deliver concise reports and outputs. ROLES AND RESPONSIBILITIES Remote and on-site asset technical support, updating and documentation. Hardware and software installation and configurations Periodical on-site asset maintenance Assists in research and development of IT hardware requirements. Monthly and concurrent processing of COP, COC, COI (Certificates of Performance, Completion, and Implementation)Oversee and manage the team

Requirements At least a graduate of any Computer, IT and any related courses With experience in remote and on-site technical support, hardware and software installation and configurations Must have at least 3 years of experience on scope of work Worked as an IT/Computer technician from a reputable company. Must have no derogatory records. With 7 years minimum of experience With team management experience Willing to work onsite in Ortigas office Willing to do field work if needed

This advertiser has chosen not to accept applicants from your region.

Ecosystem (Technical Support Representative)

Posted today

Job Viewed

Tap Again To Close

Job Description

The Ecosystem Cloud Support Team supports the Ecosystem Cloud Sales Team as it continuously shifts from solution architecture to customer advocacy, for our clients to drive adoption and utilization of cloud services. Our goal is to build our Ecosystem relationships with key Cloud technology partners (including Microsoft, Google, Amazon) to provide resale revenue opportunities for our Ecosystem Clients across Market Units.

Primary responsibilities include :

• Help provide resolution of both internal and customer-related technical support cases.
• Proactively stay up to date with all the latest technologies regarding Google and G-Suite products and help disseminate this knowledge to the other support team members.
• Recognize and escalate difficult technical/business issues within the Sales and Customer Support Teams.
• Work with support and/or product development personnel to troubleshoot technical product issues.
• Create Knowledge Base Articles / Technical Notes
• File enhancement requests and work with product management / product marketing to understand requested product enhancements.
• Support global Ecosystem Sales Directors (ESDs) and Ecosystem Sales Enablement (ESEs) on Google Workspace add-on transactions
• Support ESEs on tracking resale orders in North America, Asia Pacific, and Europe.
• Graduate of bachelor’s degree (Preferably IT-related course), Open to college undergraduates with relevant experience.
• Must have 1 year of experience in technical support
• Good to have the following experience:
  
• Knowledge of Windows operating system architecture and security.
• Working Location: Temporary Work from home/Hybrid Set-up to Boni, Mandaluyong
• Work Schedule: Flexible Shift, Must be flexible with work hours according to business needs

This advertiser has chosen not to accept applicants from your region.

Technical Support Representative (Tsr)

Posted today

Job Viewed

Tap Again To Close

Job Description

URGENT #HIRING for IT Service Desk and Technical Support Representative

Job Summary:

We are looking for a personable, experienced Customer Service and Technical Support Rep. professional to join our expanding team. In this role, you will provide expert advice and information to our potential customers regarding a variety of products and services offered by our company and clients. You will play a key role in increasing our profitability and sales revenue through excellence in customer service and an informed, consultative approach to selling and client conversion.

No Assessment only Initial and Final Interviews. can start ASAP just click the Application Link Below

Location: BGC, Taguig

Perks:

• Work Onsite
• HMO up to P 400,000.00 Medical HMO Insurance effective on Day 1 (Can go as high as 2 Million including 3 dependents)
• P 10, 000.00 Worth of Medicine Reimbursement on top of the HMO (Can go as high as 40,000.00 including 3 dependents)

Qualifications:

• must have a 24 Months (2yrs and up) of Technical Service Experience or ITSD Experience
• College Graduate for any computer-related course (for TSR only)
• willing to WORK ONSITE

Salary up to 35-40K Depends on your Technical Exp.

Send your updated resume Now

APPLY NOW

Job Types : Full-time, Permanent

Salary : Php35,000.00 - Php40,000.00 per month

Benefits :

• Additional leave
• Discounted lunch
• Flexible schedule
• Flextime
• Free parking
• Gym membership
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Schedule

• 8 hour shift
• Evening shift
• Fixed shift
• Flexible shift
• Late shift
• Monday to Friday
• Night shift
• Overtime
• Rotational shift

Supplemental Pay

• 13th month salary
• Anniversary bonus
• Bonus pay
• Commission pay
• Overtime pay
• Performance bonus
• Quarterly bonus
• Yearly bonus

COVID-19 considerations: All processes were done Virtually due to Covid 19 and No Assessment Conducted

NOTE: we assess applicants who have a Qualified Profile and enough BPO Experience and This is WORK ONSITE

Application Question(s):

• Highest Educational Attainment
• How long is your Technical Support Experience
• How long is your BPO Experience
• Active Contact Number

Education: Bachelor\'s (preferred)

Experience: Technical support: 1 year (preferred)

Language: English (preferred)

This advertiser has chosen not to accept applicants from your region.

Technical Support Representative (Tsr)

Posted today

Job Viewed

Tap Again To Close

Job Description

Technical Support Representative will provide technical assistance and answers to users questions, assisting users by troubleshooting problems with computer hardware or software.

Expectation :

• Excellent problem-solving skills.
• The capacity to work well within a team.
• Attention to detail.
• Logical thinking.
• Expert knowledge in how operating systems and software works.
• Interpersonal skills as you will regularly be in contact with colleagues and/or customers.

Perks :

• Medical HMO Insurance up to 400K effective on day 1 (up to 3 dependents )
• P10,000 Worth of Medicine Reimbursement on top of the HMO
• Incentives

Qualifications :

• College Graduate with 1year IT Experience in BPO industry
• 2years and 5months of IT Experience in BPO industry for College Undergraduate (Finished 4 sems)
• Excellent Communication Skills
• Amenable Work onsite

Salary : Php22,000.00 - Php35,000.00 per month

Benefits :

• Company Christmas gift
• Company events
• Flexible schedule
• Flextime
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Schedule :

• 8 hour shift
• Flexible shift
• Holidays
• Overtime
• Weekends

Supplemental Pay :

• 13th month salary
• Bonus pay
• Overtime pay
• Performance bonus

Ability to commute/relocate

• Taguig City: Reliably commute or planning to relocate before starting work (preferred)

Language :

• English (preferred)

This advertiser has chosen not to accept applicants from your region.

Technical Support Representative

Posted today

Job Viewed

Tap Again To Close

Job Description

Technical Support Representative will provide technical assistance and answers to users questions, assisting users by troubleshooting problems with computer hardware or software.

Expectation :

• Excellent problem-solving skills.
• The capacity to work well within a team.
• Attention to detail.
• Logical thinking.
• Expert knowledge in how operating systems and software works.
• Interpersonal skills as you will regularly be in contact with colleagues and/or customers.

Perks :

• Medical HMO Insurance up to 400K effective on day 1 (up to 3 dependents )
• P10,000 Worth of Medicine Reimbursement on top of the HMO
• Incentives

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