Soc Analyst

3 weeks ago

Metro Manila Philippines Buscojobs Full time

Job Description

LeapXpert is seeking a dedicated SOC Analyst to join our global cybersecurity team. Based in the Philippines, this role is part of our 24/7 monitoring operations, ensuring the security and stability of our IT environment round-the-clock. In addition to core SOC responsibilities, the analyst will support helpdesk queue management, making this a hybrid role that combines security monitoring and frontline IT support.

What you will do

  • 24/7 Security Monitoring: Monitor SIEM tools, security logs, and alerts for potential threats and anomalies across networks, endpoints, and applications
  • Incident Handling: Triage, investigate, and escalate security incidents following established playbooks and escalation paths
  • Helpdesk Queue Management: Monitor, prioritize, and respond to helpdesk tickets, ensuring timely resolution or escalation to appropriate teams
  • Threat Analysis & Reporting: Analyze security events, identify patterns, and provide detailed incident documentation and reporting
  • Collaboration: Coordinate with IT, network, and application teams to remediate security issues and address user support requests
  • Continuous Improvement: Suggest improvements to SOC processes, ticketing workflows, and monitoring strategies to enhance operational efficiency
  • Shift Operations: Work in a rotating shift schedule (day, night, weekends, and holidays) to provide 24/7 coverage

Required Skills and Qualifications

  • Bachelor\'s degree in IT, Computer Science, Cybersecurity, or related field (or equivalent work experience)
  • 1–3 years of experience in a SOC or IT helpdesk/technical support role
  • Familiarity with SIEM solutions (e.g., Splunk, Microsoft Sentinel, QRadar) and IT security concepts (firewalls, IDS/IPS, malware, phishing, incident response)
  • Experience with IT helpdesk systems (e.g., ServiceNow, JIRA, Freshdesk, or similar)
  • Soft Skills: problem-solving, detail-oriented, effective communication, and ability to work under pressure in a fast-paced environment
  • Certifications (Preferred): CompTIA Security+, ITIL Foundation, or similar
  • Preferred Experience: 1–3 years of SOC or IT helpdesk/technical support; exposure to shift-based work or 24/7 operations; experience with automation, scripting, or log analysis

What you’ll get

  • An awesome job with an attractive remuneration package
  • Hybrid work with a good, comfortable environment and settings
  • Friendly colleagues who support each other to win as a team
  • A flat, product-focused organization and Agile team to let you add your value and ideas
  • Opportunities to learn and be trained in applied new technologies and methodologies
  • Facing new and innovative challenges to deliver commercial-grade, world-class product
  • Career growth in multiple directions, based on your preferences and abilities

LeapXpert values diversity and inclusion as critical components of our culture and success. We actively seek to recruit and retain talent from diverse communities and encourage all qualified candidates to apply. Please submit your resume for consideration.

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